1/5
posted Aug-15-2012
I have bought HP products all my life because of reliability. However, I bought a Prescario CQ61 IN 2009 then bought Accidental Damage later (3 years). Within a year I had the hard drive replaced - no problems. The next year the battery went, they replaced it no problem. The next issue was a defective DVD drive, it took 1 month to turn around because they kept sending it to my home address despite asking for it to be sent to work; the couriers don't work after 5pm, won't give a slot and are uncontactable. Eventually, returned. Emails sent to complain, no response. This year I come to replace my battery and sent in my email, they did not recognise me purchasing the laptop, it has a purchase date of July 2009 with no Care Pack, couldn't find my name. I was on hols, so traced through emails (thanks AOL for keeping 3 yrs worth!), found receipt, that not good enough, sent invoice of purchase of Care Pack, not good enough, sent email from HP stating that I had registered, not good enough, showed page showing i'd registered and couldn't reregister, not good enough, finally got onto my info on system had me down as a Sue (i'm male and not the one in the Johnny Cash song). I eventually got a message from Care Pack support. I sent in this info. They asked me to call. I called and they told me that batteries are not part of the warranty. I stated that they had told me when i bought it that it covered the battery and that they had replaced one last year under the extended warranty. They would not budge. I asked to be put through to his superior, wouldn't do it, asked for email of superior, wouldn't give. He asked me to read Care Pack, stated Care Pack said nothing about this as an exclusion, asked to read warranty, said never been sent one, directed me to website which has neither a page to get hold of the warranty or a page where you can complain!! All this took 12 days! Got through to a page to contact CEO and await his response. HP customer support is rubbish. I will never again buy HP. Care Pack UM948E.
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![Share](javascript:share_rating({"review_body":"I have bought HP products all my life because of reliability. However, I bought a Prescario CQ61 IN 2009 then bought Accidental Damage later (3 years). Within a year I had the hard drive replaced - no problems. The next year the battery went, they replaced it no problem. The next issue was a defective DVD drive, it took 1 month to turn around because they kept sending it to my home address despite asking for it to be sent to work; the couriers don\u0027t work after 5pm, won\u0027t give a slot and are uncontactable. Eventually, returned. Emails sent to complain, no response. This year I come to replace my battery and sent in my email, they did not recognise me purchasing the laptop, it has a purchase date of July 2009 with no Care Pack, couldn\u0027t find my name. I was on hols, so traced through emails (thanks AOL for keeping 3 yrs worth!), found receipt, that not good enough, sent invoice of purchase of Care Pack, not good enough, sent email from HP stating that I had registered, not good enough, showed page showing i\u0027d registered and couldn\u0027t reregister, not good enough, finally got onto my info on system had me down as a Sue (i\u0027m male and not the one in the Johnny Cash song). I eventually got a message from Care Pack support. I sent in this info. They asked me to call. I called and they told me that batteries are not part of the warranty. I stated that they had told me when i bought it that it covered the battery and that they had replaced one last year under the extended warranty. They would not budge. I asked to be put through to his superior, wouldn\u0027t do it, asked for email of superior, wouldn\u0027t give. He asked me to read Care Pack, stated Care Pack said nothing about this as an exclusion, asked to read warranty, said never been sent one, directed me to website which has neither a page to get hold of the warranty or a page where you can complain!! All this took 12 days! Got through to a page to contact CEO and await his response. HP customer support is rubbish. I will never again buy HP. Care Pack UM948E.","link":"http:\/\/www.resellerratings.com\/store\/Hewlett_Packard\/review\/1793767#comment1793767","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Hewlett_Packard.jpg","store_name":"Hewlett Packard","username":"Darkus","rating":"1"}, "single");){kind=link}