1/5

posted Feb-16-2012

I ordered a Bosch microwave from Abe's of Maine, on 10/20. Abes was closed for a religious holiday, and is also closed on the weekends, which delayed the delivery many days more. After several calls to Abe's and to the shipping company, I was told by Abe's that it was delivered and to call the shipping company. Shipper said they hadn't received it yet, which was the truth. Abe's basically told me it was on it's way when it wasn't, and put the job of calling shipper, several times, when they knew it wasn't there.

I had to wait over 2 weeks. Finally, I received it 15 days later, the evening of 11/4/11. There was no hardware to install the wall bracket, no manual with the microwave. The two bolts that did come with it were stripped and the edges were marred as if installed or removed with channel locks or pliers. My husband spent hours to install, buy the hardware, just to find out that it wasn't working - at all. Abes is not open on weekends, so we had to wait some more.

It was supposed to be a demo model, not a return, there is no reason that a demo model should not work. Quite obviously it should have been sent to me working. I called Abe's and they basically said there was nothing he could do except I could return it to Abe's after waiting all this time. He gave me Bosch's contact if I wanted to get it fixed and told me that he would send a $100 restaurant gift certificate, which I never received.

Bosch put me to a few choices on servicers, and my husband took off a day of work to meet with one. They stated the problem is with the circuit board, which they would have to order. After waiting over 30 days (part was on backorder with Bosch) my husband took another day off of work to meet with the servicer again, on 12/9. They brought with them the replacement circuit board and now it is yet another part that is broken, which will have to be ordered, and lose yet another day from work.

So, after waiting almost 2 months (and 3 lost days of work) since order, I have yet to have a working microwave. I do believe Abe's sold an item that they knew was not working, and/or should have checked it before sending it out to the customer. I believe it was a returned product that Abe's tried to pass off. What demo doesn't work? What demo would not have included the installation hardware or manual? Of course Abe's has taken my money at the onset. I am disgusted at how Abes operated in this manner - uncaring and unethical.

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