1/5
posted Aug-05-2011
I purchased a product from www.goneblue.com in Wantagh, NY originally on Sept 9, 2009 (Order # 7525). One of the items that purchased was a Light up Equalizer T-shirt. The shirt required batteries to function properly and the shirt was worn for approximately 45 minutes before it stopped working. I called the company and returned the product to be replaced. I paid the shipping back to them and when they received the product, they stated that shirt was wrinkled/ruined and that I could not be refunded or exchanged for a replacement. After arguing with Joe(from Goneblue) it came down to me having to purchase another shirt and having to pay for shipping again. I received the replacement shirt (DELIVERED ON SEPT 29) and it worked for approximately for 1 hour before malfunctioning just like the original one I ordered. I emailed the company on Sept 30th to "rushbewild@hotmail.com" and did not receive a response. Two days later I had to call them to check on returning for an exchange because I never received an email reply. I spoke with a Bitch women who said that she could not do anything. She said "We sell 1000's of these shirts and do not ever have any problems, so I am unable to help you" I said you have a 15 day return policy which I am still within and your product you sold me is not functioning. She said that "the shirt was tested before it went out and it was working" I asked to speak with the person who tested the shirt, she said "they are not allowed to talk on the phone"... I asked to speak with the manager or owner and she hung up on. I called back several times and she hung up on me every time I called back. I paid for a bunch of worthless junk from this company. No items were refunded to me or exchanged. This company has not been honest with me and has lied about their return policy. I know these are not large ticket items that they sell, but business is business whether it be 1 dollar or 1 million dollars. My experience with this company has cost me about $200 in faulty items and shipping charges. I submitted this report to the Better Business Bureau of NY and Goneblue waits until the last minute to send a reply and they reply as if they have no idea who I am or that I ever ordered anything. I responded several times to BBB complaint with the order #, the dates, & the tracking numbers. After going back and fourth, Goneblue's final reply was that "the customer waited to late to contact us to refund or exchange the items". WHICH IS BULLLLLSH** I then supplied phone records to show the dates my calls were made and finally the BBB dropped Goneblue's rating and accepted my complaint. This company is garbage. Don't waste your time nor money with these A$$holes!
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![Share](javascript:share_rating({"review_body":"I purchased a product from www.goneblue.com in Wantagh, NY originally on Sept 9, 2009 (Order # 7525). One of the items that purchased was a Light up Equalizer T-shirt. The shirt required batteries to function properly and the shirt was worn for approximately 45 minutes before it stopped working. I called the company and returned the product to be replaced. I paid the shipping back to them and when they received the product, they stated that shirt was wrinkled\/ruined and that I could not be refunded or exchanged for a replacement. After arguing with Joe(from Goneblue) it came down to me having to purchase another shirt and having to pay for shipping again. I received the replacement shirt (DELIVERED ON SEPT 29) and it worked for approximately for 1 hour before malfunctioning just like the original one I ordered. I emailed the company on Sept 30th to \u0022rushbewild@hotmail.com\u0022 and did not receive a response. Two days later I had to call them to check on returning for an exchange because I never received an email reply. I spoke with a Bitch women who said that she could not do anything. She said \u0022We sell 1000\u0027s of these shirts and do not ever have any problems, so I am unable to help you\u0022 I said you have a 15 day return policy which I am still within and your product you sold me is not functioning. She said that \u0022the shirt was tested before it went out and it was working\u0022 I asked to speak with the person who tested the shirt, she said \u0022they are not allowed to talk on the phone\u0022... I asked to speak with the manager or owner and she hung up on. I called back several times and she hung up on me every time I called back. I paid for a bunch of worthless junk from this company. No items were refunded to me or exchanged. This company has not been honest with me and has lied about their return policy. I know these are not large ticket items that they sell, but business is business whether it be 1 dollar or 1 million dollars. My experience with this company has cost me about $200 in faulty items and shipping charges. I submitted this report to the Better Business Bureau of NY and Goneblue waits until the last minute to send a reply and they reply as if they have no idea who I am or that I ever ordered anything. I responded several times to BBB complaint with the order #, the dates, & the tracking numbers. After going back and fourth, Goneblue\u0027s final reply was that \u0022the customer waited to late to contact us to refund or exchange the items\u0022. WHICH IS BULLLLLSH** I then supplied phone records to show the dates my calls were made and finally the BBB dropped Goneblue\u0027s rating and accepted my complaint. This company is garbage. Don\u0027t waste your time nor money with these A$$holes!","link":"http:\/\/www.resellerratings.com\/store\/Bewild\/review\/825945#comment825945","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bewild.jpg","store_name":"BeWild.com","username":"DJfromga","rating":"1"}, "single");){kind=link}