4/5

posted Feb-11-2010

At least most of the people here have gotten a response from their complaints. I submitted a request on 1/25/10 stating that when I installed the memory sticks I received errors. After changing out RAM and researching the error, I found that one stick of RAM was defective.

I sent a request for replacement via the website and about 5 hrs later rec'd a response from Amy W. asking which computer it was for since I had ordered for 2 computers on the same invoice. ($359.96 total invoice)

I responded to Amy within 10 minutes and that was the last I've heard from them. That was on 1/25/2010. I sent a request for an updated status on 2/1 and received no response. On 2/8, I sent an email to comments@4allmemory.com and so far, still no response.

I have done business with this company 2 or 3 times in the past and I guess I was fortunate to get good products and good service. I've recommended the company to friends and even an associate at Best Buy, but those days are gone. I won't make this mistake again.

What seems amazing to me is that they can find the time to respond to these reviews and not to the emails I've sent directly to the company. If I ran my business the way I've been treated this time, I wouldn't stay in business long.

***** Response to 4allmemory.com's reply *****

You asked why I didn't call call you....why do you have a link for returns on your website if you don't want people to use it? I work 75-90 hours a week and don't generally have time to spend on the phone during regular business hours waiting for my issue to be researched when email should suffice. I find it odd that none of the emails I've sent have come back and none of the 75 or so emails I write and receive a day are having any problems being delivered.

If you would like to research the issue and call me, you can reach me (LaWanda) at the phone number shown on my account or you may again email me. The stick of RAM that is defective is for the Dell.

I would love to get this resolved and at that point would be happy to submit a new/better rating and edit this review to give you credit for taking care of the issue.

Thank you.

LaWanda
Daybreak Screen Printing

***** Response to 4allmemory.com's UPDATED reply *****
Dina P. did call me this morning and I now have an RMA #. I will be mailing the RAM back today. She was friendly and helpful.

As soon as I have rec'd the new RAM in working condition, I will again upgrade the rating.

Thank you, Dina, for calling me to resolve this issue.

LaWanda

***** UPDATE 2/23/10 ******
I rec'd an email today stating that 4AllMemory.com had rec'd my RAM and a replacement was being shipped.

Thanks 4ALLMEMORY.com !

***** UPDATE 3/3/10 ******
At last! :) The RAM came in the mail yesterday afternoon. Plugged it in, turned it on and we're up and running.

It took some time, but they made it right.

Thanks again, Dina, for the help. As promised, I will change the rating for your efforts. :)

This review was modified by DAYBREAK on March 03 2010 06:28:04 AM

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