1/5

posted Feb-24-2006

My Experience with MDG has been filled with ups and a whole lot more downs.

I purchased my computer over the phone. The Sales Rep was great at figuring out what sort of components i need for what i would be doing with the computer, and the only up saling he did was for items i already wanted to get. So i figured this is great i tell my friends and family. My cousin and parents are now considering to purchase a computer through MDG now.....

then they get my deposit for the computer, and it all falls apart.

Sales rep tells me after my deposit is cleared i should receive my computer in 3 days. Well 3 days turned into 3 weeks.

after one week i call MDG and a customer service rep tells me that the item is being shipped that day and i should get it in 2 days. 2 days later no computer, so i call again the CSR tells me the same thing i should get it two days. Another 2 days later still no computer. This went on 2 more times. When i finally called the Sales rep back and talked to him about it, and that got me no where. Basically he got the sale and his comission probably, so what does he care. i finally talked to a CSR that said he was a supervisor and that he would look into the issue and call me back, which he did and he stated that i should for sure get my computer within 2 days and if not to call him back personally, so i figure great i'm finally getting this mess taken care of.

The 2 days go by and guess what....
NO COMPUTER

I think about changing my mind on this purchase and cancelling the order all together but of course my deposit is nonrefundable.

so i call this so called supervisor and i get his voice mail (surprise, surprise)and leave a message about how upset i am about this and to call back as soon as possible. Of course i get no call, but later that day i get a call from UPS saying that they were not able to deliver the package because there was no apartment number on the delivery form. So i call MDG AGAIN and the CSR tells me, this i could not believe, that it was MY fault because i did not give anyone my full address, which of course i know full well i did, i'm not stupid i know to include my apartment number. so we argued for 5 minutes, and she said she can get the proper information to UPS in 24 hours and i should get the computer in 2 more days, this 2 more days thing must be the main focus of their training. but instead i call UPS my self and get it straightened out.

I Get the Computer the next day the UPS guy gives me the boxes, the first box is the monitor, and yet another surprise its the WRONG monitor. so i refuse it but accept the other two boxes and call back again. I tell the CSR about this new problem, she looks into it and calls me back and apologizes for the mix up (first apology i received by the way). she says she will call back in 2 days to see if i received my proper monitor, that was 3 days ago now.

I open the boxes i did keep to make sure eveything else was correct and it was, so i hook the computer up and its working fine until i try to watch videos off the internet.

Now i have to speak to a tech agent, i know enough about computers but not enough to go messing with files and stuff like that. The agent tries walking me through the process of doing a system recovery, and of course he gets upset with me because i can't understand half the things he is saying because of his accent. So i do the recovery and i go to reinstall the software for the video card upgrade i got but the disk is cracked and useless. So i call again (at this point MDG is on my speed dial by the way) i'm told that they don't keep extra disks and they cannot send me one but i can get the software off the internet and gives me a path to get get. The path was wrong and after 30 minutes of searching i finally found it myself. and my video problem wasn't even fixed nothing changed, so i call the tech support for my internet provider they fixed it no problem (even though it was a computer issue and not an internet issue).

After all this i was not offered any kind of compensation, i did not ask for any but feel it should have been offered (i know only in a perfect world). Especially since i work graveyard and stayed up during the day waiting for a package that never came every 2 days for 3 weeks.

So in a nutshell:
Sales Reps: knowledgeable and helpful, until the sale is complete after that no point in talking to them.
Customer Serive: Absolutely BRUTAL, worst CSR's i have ever dealt with.
Tech Sup: Only spoken with them once, but was not impressed at all
Shipping and Delivery: Not sure what the problem was with shipping it, but the shipping invoice i received was dated 02/09/2006 and i did not receive the package until 02/20/2006, i'm not great at math but i'm sure that is more than 3 days.
Product: I have no Complaints its working fine, but again its only been 3 days, time will tell.

As for my cousin and my parents purchasing a computer from MDG, it isn't going to happen. I wouldn't wish my Experience with MDG upon anyone it was a complete nightmare.

Thank You For Your Time

This review was modified by D.Gauthier on June 29 2006 08:33:51 AM

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