1/5
posted Oct-15-2009
I do not know how I got to this site “Supportdock.com”, I thought I was chatting with HP support. I felt that they were trying to gather enough information from me to bill me over the phone. After I notified them that I was a Certified Computer Nerd they abruptly ended that chat and a new window popup asking for my email address so I can get a transcript of the chat. Below is the conversation with only spell check modifications and my personal information replaced with all X’s. Draw your own conclusion.
Please wait. A representative will be with you shortly.
Kuldeep Malik says: Hello Bill. My name is Kuldeep Malik how can I help you?
Kuldeep Malik says: How may i help you?
Bill says: I have a HP G60 laptop I ordered restore disk for it and I am for the first time trying to reload it. I was assured that I was getting a Microsoft OEM disk. It is a HP recovery disk I keep getting a 1005 error message when I try to restore the disk and it hangs at 99%
Kuldeep Malik says: let me check
Kuldeep Malik says: Have you increased the memory of the lap-top after the purchased?
Bill says: No
Bill says: The only thing I have done is re size the partition with the vista disk manager utility.
Kuldeep Malik says: Have you connected any of the device like printer, router ....with the lap-top ?
Bill says: no
Kuldeep Malik says: Is this window XP?
Bill says: no
Kuldeep Malik says: Is this Window Vista?
Bill says: yes
Bill says: The order # for the disk is UGXXXXX
Kuldeep Malik says: Looks like we can fix your issue.
Kuldeep Malik says: May I please have your full name and email ID.
Bill says: Bill xxxxx
Bill says: xxxxxxxxxx@yahoo.com
Kuldeep Malik says: Thank you
Kuldeep Malik says: I have some more questions and would like to talk to you. May I please have your phone number where I can call you.
Bill says: No
Bill says: I do not have a phone with me right now
Kuldeep Malik says: We required the phone conversation to resolve the issue ...
Bill says: are you going to charge me?
Kuldeep Malik says: This is a chargeable services
Bill says: Not Thanks, you guys sent me the wrong disk and now you want to charge me?
Bill says: Who can I complain too?
Bill says: WHO CAN I FILE A COMPLAINT WITH
Kuldeep Malik says: I would like to clarify that this is not HP. This is iYogi Technical Services and our computer support specialists provide desktop and laptop technical support for over 100 software applications. We also provide technical support for virtually all peripherals (printers, scanners, etc…)
Bill says: I Am a Certified Computer Nerd. I can fix this my self. GOOD BY
This review was modified by
Crosshair on October 15 2009 08:16:13 AM
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posted Dec-01-2009 
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![Share](javascript:share_rating({"review_body":"I will never buy anything from these guy again. I ordered a sata selector from them and have had nothing but problems. Their support SUCKS they wanted to charge me for parts and would not give me an RMA to ship the unit back. These guys are the worst. I have been doing computers system for 18 years and do know what I am doing. I would not purchase a screw form them in the future because that\u0027s all they will give you. They have stopped responding to the emails and now the unit is out of warranty. ","link":"http:\/\/www.resellerratings.com\/store\/CoolDrives\/comment\/518459#comment518459","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CoolDrives.jpg","store_name":"CoolDrives.com \/ QCUSA INC.","username":"Crosshair","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I do not know how I got to this site \u201cSupportdock.com\u201d, I thought I was chatting with HP support. I felt that they were trying to gather enough information from me to bill me over the phone. After I notified them that I was a Certified Computer Nerd they abruptly ended that chat and a new window popup asking for my email address so I can get a transcript of the chat. Below is the conversation with only spell check modifications and my personal information replaced with all X\u2019s. Draw your own conclusion.<br><br>Please wait. A representative will be with you shortly.<br><br>Kuldeep Malik says: Hello Bill. My name is Kuldeep Malik how can I help you?<br>Kuldeep Malik says: How may i help you?<br><br>Bill says: I have a HP G60 laptop I ordered restore disk for it and I am for the first time trying to reload it. I was assured that I was getting a Microsoft OEM disk. It is a HP recovery disk I keep getting a 1005 error message when I try to restore the disk and it hangs at 99%<br><br>Kuldeep Malik says: let me check<br>Kuldeep Malik says: Have you increased the memory of the lap-top after the purchased?<br><br>Bill says: No<br>Bill says: The only thing I have done is re size the partition with the vista disk manager utility. <br><br>Kuldeep Malik says: Have you connected any of the device like printer, router ....with the lap-top ?<br><br>Bill says: no<br><br>Kuldeep Malik says: Is this window XP?<br><br>Bill says: no<br><br>Kuldeep Malik says: Is this Window Vista?<br><br>Bill says: yes<br><br>Bill says: The order # for the disk is UGXXXXX<br><br>Kuldeep Malik says: Looks like we can fix your issue.<br><br>Kuldeep Malik says: May I please have your full name and email ID. <br><br>Bill says: Bill xxxxx<br><br>Bill says: xxxxxxxxxx@yahoo.com<br><br>Kuldeep Malik says: Thank you<br><br>Kuldeep Malik says: I have some more questions and would like to talk to you. May I please have your phone number where I can call you. <br><br>Bill says: No<br><br>Bill says: I do not have a phone with me right now<br><br>Kuldeep Malik says: We required the phone conversation to resolve the issue ...<br><br>Bill says: are you going to charge me?<br><br>Kuldeep Malik says: This is a chargeable services<br><br>Bill says: Not Thanks, you guys sent me the wrong disk and now you want to charge me?<br><br>Bill says: Who can I complain too?<br><br>Bill says: WHO CAN I FILE A COMPLAINT WITH<br><br>Kuldeep Malik says: I would like to clarify that this is not HP. This is iYogi Technical Services and our computer support specialists provide desktop and laptop technical support for over 100 software applications. We also provide technical support for virtually all peripherals (printers, scanners, etc\u2026) <br><br>Bill says: I Am a Certified Computer Nerd. I can fix this my self. GOOD BY<br>","link":"http:\/\/www.resellerratings.com\/store\/Support_Dock_iYogi_Inc\/comment\/505857#comment505857","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Support_Dock_iYogi_Inc.jpg","store_name":"Support Dock \/ iYogi Inc.","username":"Crosshair","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order with my VISA only then I saw the shipping charges after the purchase was completed. I called them right away to cancel the order and was assured it would be canceled and was informed that the item was not in stock.","link":"http:\/\/www.resellerratings.com\/store\/PCTekOnline\/comment\/456315#comment456315","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PCTekOnline.jpg","store_name":"PCTekOnline","username":"Crosshair","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Painted Factory Honda Rear Wing Spoiler. I could not believe how fast I received it. I would defiantly recommend these guys. The price was also very completive.","link":"http:\/\/www.resellerratings.com\/store\/Honda_Accessories\/comment\/359013#comment359013","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Honda_Accessories.jpg","store_name":"Honda Accessories (also: handa-accessories.com)","username":"Crosshair","rating":"5"}, "single");){kind=link}