1/5
posted Dec-14-2011
DO NOT SHOP THERE!!! (the only good thing was the fast shipping but what good is it if youre going to get ripped off???)
I decided to buy some Dream Out Loud by Selena Gomez items on line. well, after putting all my info into the system and about to submit the order the total jumped up $10!! (it was at $45. now it's at $55!) i called to see what was going on and the cust rep told me that the items of the boots went up. i told her i didnt care if they went up, the items were not sitting in my cart waiting for me to proceed i was on the last step of submitting the order.
she asks me for my email and name; proceeds to tell me that she will fix it and take the rest of my order. i thank her and give her the other items. (i had 4 items total)
(i can barely understand her and she keeps muting the phone which was making it more difficult)
she asks me for my credit card number and i tell her i have one more item it's a hoodie. she tells me she got it.
which i dont understand how she got it i didnt tell her about it yet let alone the item number. so i tell her again and she tells me she got it. i figure i gave her my email maybe she can somehow see the page im on? i dont know how those things work..so i drop it.
she tells me that the order confirmation will show the more expensive price but the shipping confirmation will show the correct price. i tell her thank you; we hang up.
Well, i get the order confirmation and now the boots are at $40 and THERE"S NO HOODIE!!!!
at this point im irritated but didnt want to call back so i figured i will just buy my niece something else. later i figured that's not right and i was just irritated with the whole experience. I get online to cancel only to find out it's already shipped. the Shipping confirmation states $55! So now I'm back to the $55 but with no hoodie. So i call, there's nothing they can do there's no proof that I had the boots at $19. So i email them. I get an automated response stating that my questions are a priority and dont forget to sign up for emails!
WHAT?!?!?! I cant believe this place is still in business. I thought they were a reputable place, boy was i wrong!!
take your money elsewhere. go to ebay ... you'd get better customer service! (which is sad to say)
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![Share](javascript:share_rating({"review_body":"DO NOT SHOP THERE!!! (the only good thing was the fast shipping but what good is it if youre going to get ripped off???)<br><br>I decided to buy some Dream Out Loud by Selena Gomez items on line. well, after putting all my info into the system and about to submit the order the total jumped up $10!! (it was at $45. now it\u0027s at $55!) i called to see what was going on and the cust rep told me that the items of the boots went up. i told her i didnt care if they went up, the items were not sitting in my cart waiting for me to proceed i was on the last step of submitting the order. <br>she asks me for my email and name; proceeds to tell me that she will fix it and take the rest of my order. i thank her and give her the other items. (i had 4 items total) <br>(i can barely understand her and she keeps muting the phone which was making it more difficult) <br>she asks me for my credit card number and i tell her i have one more item it\u0027s a hoodie. she tells me she got it. <br>which i dont understand how she got it i didnt tell her about it yet let alone the item number. so i tell her again and she tells me she got it. i figure i gave her my email maybe she can somehow see the page im on? i dont know how those things work..so i drop it.<br>she tells me that the order confirmation will show the more expensive price but the shipping confirmation will show the correct price. i tell her thank you; we hang up.<br>Well, i get the order confirmation and now the boots are at $40 and THERE\u0022S NO HOODIE!!!!<br>at this point im irritated but didnt want to call back so i figured i will just buy my niece something else. later i figured that\u0027s not right and i was just irritated with the whole experience. I get online to cancel only to find out it\u0027s already shipped. the Shipping confirmation states $55! So now I\u0027m back to the $55 but with no hoodie. So i call, there\u0027s nothing they can do there\u0027s no proof that I had the boots at $19. So i email them. I get an automated response stating that my questions are a priority and dont forget to sign up for emails! <br>WHAT?!?!?! I cant believe this place is still in business. I thought they were a reputable place, boy was i wrong!! <br>take your money elsewhere. go to ebay ... you\u0027d get better customer service! (which is sad to say)","link":"http:\/\/www.resellerratings.com\/store\/Kmart\/comment\/1013443#comment1013443","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Kmart.jpg","store_name":"Kmart","username":"Cribrum","rating":"1"}, "single");){kind=link}