1/5
posted Mar-30-2010
Placed an order and made payment on 02/28/10 for numerous Photon lights as they advertised a good price for them. I then got an order confirmation the same day stating my order was "received". I then waited 17 days and finally inquired as to why I never received my items or any further update on their status. I received a reply stating that they shipped it "promptly" (no date given) but they sent it USPS so they had no way of tracking it and that I should receive it "shortly". I then waited another 6 days and asked what class mail they sent it by and what the expected time is to receive that class. I received another response from "Lindsey" the following day stating that she was "sorry about the long wait" and that it was "really strange". She verified my shipping address (at my request) and it was correct, but failed to answer my previous questions as to how it was shipped or when it should be expected. By now, I was more than a little worried because she also failed to advise how they planned to resolve the problem. I sent more e-mails asking what they were going to do to fix it, and suddenly, my e-mails (which were previously answered within about a day) are now going unanswered. I have since contacted my credit card company for a charge-back. I should have looked at the similar problems other folks have had before attempting to place an order with these people. I have been shopping online for years and have never had to request a charge back. I WOULD DEFINITELY NOT RECOMMEND THIS SELLER!
This review was modified by
CountyJoe on March 30 2010 05:26:46 PM
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![Share](javascript:share_rating({"review_body":"Placed an order and made payment on 02\/28\/10 for numerous Photon lights as they advertised a good price for them. I then got an order confirmation the same day stating my order was \u0022received\u0022. I then waited 17 days and finally inquired as to why I never received my items or any further update on their status. I received a reply stating that they shipped it \u0022promptly\u0022 (no date given) but they sent it USPS so they had no way of tracking it and that I should receive it \u0022shortly\u0022. I then waited another 6 days and asked what class mail they sent it by and what the expected time is to receive that class. I received another response from \u0022Lindsey\u0022 the following day stating that she was \u0022sorry about the long wait\u0022 and that it was \u0022really strange\u0022. She verified my shipping address (at my request) and it was correct, but failed to answer my previous questions as to how it was shipped or when it should be expected. By now, I was more than a little worried because she also failed to advise how they planned to resolve the problem. I sent more e-mails asking what they were going to do to fix it, and suddenly, my e-mails (which were previously answered within about a day) are now going unanswered. I have since contacted my credit card company for a charge-back. I should have looked at the similar problems other folks have had before attempting to place an order with these people. I have been shopping online for years and have never had to request a charge back. I WOULD DEFINITELY NOT RECOMMEND THIS SELLER! ","link":"http:\/\/www.resellerratings.com\/store\/Gad_Zooks\/review\/554794#comment554794","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gad_Zooks.jpg","store_name":"Gad-Zooks","username":"CountyJoe","rating":"1"}, "single");){kind=link}