Clinttbf - User Profile page at ResellerRatings

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All Customer Reviews (1)

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Controller Chao
Rating 2/10 1/5
modified review posted Dec-23-2011

It's been over a week and my controller still has not arrived. I sent three emails (contact emails through their website) over the last three days with NO response. Their website promised delivery (with USPS 2-day delivery - extra cost around 5 bucks) and a 2-3 day "assembly" time. Tracking still says that it has not been mailed - and Christmas Eve is tomorrow (it's a gift for my youngest). At LEAST respond to my emails??

ControllerChaos's Avatar
ControllerChaos, Controller Chaos rep has responded
modified review posted Dec-23-2011

“Hi Clinton,

Thank you for your recent order. I have looked into your order, unfortunately it looks like the order was placed after the shipping deadline posted in the shopping cart and on our shipping page. Since each controller is hand made, during the holidays there is a 3-6 day assembly process on top of the shipping process.

We apologize for the delayed response to your emails. During the holiday season email response is normally within 48 hours or less.

We'll have your order shipped with tracking shortly. Thank you for your business!

- Chaos Staff”

About Clinttbf

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Total Reviews 1
Helpful Reviews
Forum Posts 0
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Member Since 23-Dec-11
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  Controller Chaos Rating 2/10

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  Controller Chaos Rating 2/10
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