2/5
posted Aug-13-2009
Sometime in mid-July this year, I had ordered a power cable to connect my Garnim Nuvi 760 from the body of the unit to my vehicle so that the
GPS would use the car's electrical source instead of GPS's battery. A&M Photo sent me the wrong item. The cable and some other accessories sent were meant to be used for other devices. I had also paid for overnight delivery service as I had a business trip and wanted use the GPS that coming weekend.
The UPS overnight delivery fees charged to me were 2 times the amount normally charged by UPS. So Broadway photo made 100% profit on this fee. I called Broadway Photo explained the error made and also discussed the mailing fees, which I thought was exhorbitant. After some back and forth discussions, the representative informed me that they would credit me for the overnight fees and send me the correct cable connection which was more expensive then the original sent to me and that they would not charge me for the difference. I was of course very happy with this outcome.
Today, I received the "correct" cable and was dismayed to see that it although it was different from the first order it still was not the correct one!!!!!!!! I AM STILL OUT OF HAVING A REPLACEMENT CABLE FOR MY GARMIN NUVI GPS!! Amazing!
I will try this one more time. What I need is a cable that is 5' 5" long; with one end as a small UBS connection and the other end has a 12 volt 4 3/4" long attachment which is inserted into a power source similar to a cigarette lighter. A paper tag attached to the cable has "Garmin GTM 20" written on it and a bar code with #s and letters: 11A955451 below it. And below "REPLACEMENT FUSE F 3A H 250V. On the reverse side E11 / 10R-023487.
Now, I would like to know what I need to do to return this.
Although A&M Photo World cannot complete this purchase for me, they have promised to refund all fees charged for this transaction. Which it is only fair, since both products sent to me were the wrong ones. I do appreciate their efforts to accomodate me financially, but still don't understand their inability to send me the correct item as originally requested.
Sincerely Yours,
Christopher M. Soares
This review was modified by
Christopher58 on August 26 2009 12:49:17 PM
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posted Aug-03-2009 
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![Share](javascript:share_rating({"review_body":" Sometime in mid-July this year, I had ordered a power cable to connect my Garnim Nuvi 760 from the body of the unit to my vehicle so that the <br>GPS would use the car\u0027s electrical source instead of GPS\u0027s battery. A&M Photo sent me the wrong item. The cable and some other accessories sent were meant to be used for other devices. I had also paid for overnight delivery service as I had a business trip and wanted use the GPS that coming weekend. <br> The UPS overnight delivery fees charged to me were 2 times the amount normally charged by UPS. So Broadway photo made 100% profit on this fee. I called Broadway Photo explained the error made and also discussed the mailing fees, which I thought was exhorbitant. After some back and forth discussions, the representative informed me that they would credit me for the overnight fees and send me the correct cable connection which was more expensive then the original sent to me and that they would not charge me for the difference. I was of course very happy with this outcome. <br> Today, I received the \u0022correct\u0022 cable and was dismayed to see that it although it was different from the first order it still was not the correct one!!!!!!!! I AM STILL OUT OF HAVING A REPLACEMENT CABLE FOR MY GARMIN NUVI GPS!! Amazing! <br> I will try this one more time. What I need is a cable that is 5\u0027 5\u0022 long; with one end as a small UBS connection and the other end has a 12 volt 4 3\/4\u0022 long attachment which is inserted into a power source similar to a cigarette lighter. A paper tag attached to the cable has \u0022Garmin GTM 20\u0022 written on it and a bar code with #s and letters: 11A955451 below it. And below \u0022REPLACEMENT FUSE F 3A H 250V. On the reverse side E11 \/ 10R-023487.<br> Now, I would like to know what I need to do to return this. <br> Although A&M Photo World cannot complete this purchase for me, they have promised to refund all fees charged for this transaction. Which it is only fair, since both products sent to me were the wrong ones. I do appreciate their efforts to accomodate me financially, but still don\u0027t understand their inability to send me the correct item as originally requested.<br> Sincerely Yours,<br> Christopher M. Soares","link":"http:\/\/www.resellerratings.com\/store\/am_photo_world\/comment\/489893#comment489893","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/am_photo_world.jpg","store_name":"A&M Photo World \/ Royal Camera \/ Broadway Photo","username":"Christopher58","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had ordered a connection cable to hook my GPS to my car. You sent me an connection cable for my Nuvi GPS which does not work. You sent me a package of cable\/connections made for mobile phone, MP3 player; digital cameras. I need to know how I can return these items to you. I also request a full refund for this purchase and full refund for mailing cost also please. Christopher","link":"http:\/\/www.resellerratings.com\/store\/Broadway_Photo\/comment\/487401#comment487401","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Broadway_Photo.jpg","store_name":"Broadway Photo \/ A&M Photo World, Regal Camera, Prestige Camera, Preferred Photo, Royal Camera, bway","username":"Christopher58","rating":"1"}, "single");){kind=link}
“We thank you for your order and are sorry for the shipping error. We are shipping out the correct cable to you right away. If there is anything else you need please done hesitate to call us.
Thank You
joey”