1/5

posted Jun-07-2004
These people are another fly-by-night .com outfit that probably stocks nothing, but lie when you ask if the item is in stock.
I selected this outfit because of their Epinions “Trusted Store “ rating.
Based on my experience, this raises all kinds of questions about the value of such a rating
and could it be, that all those positive reports are generated by them?
My story is that on Tuesday, 1 Jun 04, I placed an order for a Samsung HDTV model LTN 1765 and specifically asked if it was in stock.
They answered in the affirmative and would ship in 2-3 business days and email me a tracking number. Curiously they insisted on my credit card number first before they even asked for my name.
On Thursday , 3 Jun 04, after receiving no tracking number I called and was told that the unit definitely was in stock and would ship that day or Friday.
No dice. I called today Monday, 7 Jun 04, and was finally told the truth, they do not have the unit and that some warehouse says it is backordered.
What they are unaware of is, that this unit has been discontinued. Which is why I asked if they had it in stock in the first place. I then cancelled the order.
The customer service people were always polite and answered the phone promptly and so far have not billed to my credit card..
I will now have to extend my no buying zone out to a 50 mile radius from New York City. (They are in New Jersey)

This review was modified by
CharlieMax on June 22 2004 06:53:01 PM