2/5

posted Apr-07-2010
Bottom line is these guys wasted my time and their stock is mostly scratch and dent. Or maybe they're Volvo haters.
Not looking good for AutohausAZ... waiting for them to return my call. I ordered two wheel bearing kits for an 87 Volvo 7series and received a trashed, greasy cardboard box with just the outer bearing and tube of grease for 1 of the 2 kits. So any warehouse monkey can see that one is not correct. Also, their site is antiquated, therefore a complete pain in the ass. I am questioning purchasing from them in the future based on this experience alone.
UPDATE:
These guys are just bad people. New order, same exact issue this time with Bilstein HD strut inserts. I rec'd 1 of the correct items of the two I ordered. The other is a REAR shock in a torn, trashed box with the correct part number. The CSR on the phone keep changing their story and continually fail to understand the weirdness of the situation.
EDIT: This is why I ordered parts 2 weeks in advance. I just received the correct strut insert today, and I needed it by tomorrow. I try not to order from them but they have a selection... They're just scumbags.

This review was modified by
ChaiBabbaChai on May 29 2010 10:27:12 PM
“We have been working with the customer to resolve these issues. For the missing wheel bearing kit, we shipped it out to him and he received it within two days of notifying us. As for the incorrect strut, we sent him a prepaid return shipping label so he could return it to us at no cost to him. Upon receipt of his return, a replacement order will be shipped.”