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  • Rating 2/10

    I think my chat transcript with one of their "Customer Service" representatives pretty much sums up this companies customer service skills.

    Start Time: 07/31/2013 22:32:35
    End Time: 07/31/2013 22:50:01
    Operators: Henry
    Please wait for a site operator to respond...
    If you do not want to wait, please click here to leave us a message.
    Operator Henry has joined the chat.
    [22:32:35] Henry: Thank you for contacting HobbyKing! How may I help you?
    [22:33:02] Corey: When I try to check out my order it tells me I can only pick up in Hong Kong Office
    [22:33:10] Corey: I need shipping to the Cayman Islands
    [22:38:15] Henry: My apologies. Can I have the order number please?
    [22:38:46] Corey: I'm in the checkout section where do I find the order number?
    [22:39:12] Corey: I'm at step 3 and this is my only option
    [22:39:12] Corey: Postage & Payment type Shipping Options CAYMAN ISLANDS 165x150x50mm 7766g Self Collection in Hong Kong Office
    [22:43:59] Corey: Are you still with me?
    The visitor has sent an image: ScreenShot0(996*641).jpg
    [22:47:12] Corey: Ummmmmm hellllooooooo?
    [22:49:59] Henry: My apologies. But you may need to finish the process first to have an order number.
    [22:50:00] Corey: Did you take lunch break?
    Operator Henry has left the chat.
    The chat is ended.

    I wish there was a way to give only a Zero Star rating

    This review was modified by CaymanCorey on July 31 2013 08:00:39 AM

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