1/5

posted Aug-28-2005

Good prices on TV's but not accessories. Expect to pay through the nose for accessories, shipping and service warranties. (They charged me over $400 to ship a 50" plasma display. The web site said the cost would be $199, but then they padded the cost by tagging on a $200+ insurance charge calling it "standard").

Padded prices aside, there were several problems even worse that will cause me never to use them again.

Worst of all was the fact that they charge your credit card immediately even for goods you order that aren't in stock (no matter how long it takes to come back into stock). Since nothing ships fast (30 days is fast to them), they are holding your money for a long time without any guarantees you'll get your product or a refund. Don't be surprised to have them cancel the order after you complain about it, and then make you wait two weeks and many phone calls for a refund.

Second worst was that they switched products on me (the wall mount) and sent what they had, not what I ordered. What a suprise when the wrong item arrived (one that mounted on only 1 stud, not 2). The sales person defended his actions saying that I didn't tell him not to and became very defensive and belligerent about it.

Stay away from this on-line store. It'll drive you crazy. They'll get your money, stall on shipment, switch products, not answer emails, and finally give you your money back if you complain loudly enough.

This review was modified by California627 on August 28 2005 03:15:34 AM

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