1/5

posted Nov-04-2007

I purchased 65W Compact Fluorescent photo bulbs. Seller claims each is equivalent to a 300W incandescent bulb. They’re not.

I informed the seller. His response was that I could send them back but lose 20% in restocking fees plus there would be no shipping refund. I declined, citing my unhappiness in forfeiting nearly $20.00 and stating that I would leave feedback praising the quick shipping but commenting on the sub par quality of the bulb. I left neutral feedback. Seller posted the following negative feedback in response: “Terrible! Buyer makes false claims--we have 100% satisfaction guarantee!”

Let’s look at ‘claims’…

My claim was based on measurements with a calibrated light meter. I tested the seller’s bulbs against 200W, 100W and 60W incandescents. All three were brighter than his CFLs, but the CFLs were close enough to the 60W.

So, there’s one of the seller’s claims proved false.

Another – the seller claims 100% positive feedback. He clearly doesn’t (and not just due to my neutral comment).

And more – Seller claims the following: ‘We have 100% satisfaction guarantee’, ‘We will do everything to meet your needs’ & ‘Your satisfaction is our #1 priority’.

I waited 18 days before posting feedback. Knowing my unhappiness, the seller had plenty of time to make good on these claims, yet he didn’t.

Potential buyers, be aware.

And Tommy – a Big Thumbs DOWN to you for your business practices and ‘cookie-cutter’ negative feedback comment!!!

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