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All 1 Customer Review(s) | by C12345W

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Sears PartsDire
Rating 2/10
1/5
modified review posted Aug-08-2012

“Aug 2012

I ordered a thermostat after being informed that it was in stock. After waiting several days with no email notification indicating the part had been shipped, I phoned SearsPartsDirect and learned that the part was actually on "back order" from "the factory" After several more phone calls over several days to try to learn when I would actually receive the part, I cancelled the order since no one could give me any information on when I might actually get the part. In summary, very poor customer support, very little ability to provide useful information on when the part would be available/shipped, and very irritating when told the "part was in stock" when in fact it was not. I won't do business with Sears PartsDirect again.”


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Reviewer Stats

Total Reviews 1
Helpful Reviews
Forum Posts 0
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Member Since 8-Aug-12
Last visit First visit!

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  Sears PartsDirect Rating 2/10

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  Sears PartsDirect Rating 2/10