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posted Nov-08-2010 
![Share](javascript:share_rating({"review_body":"I ordered a pair of 5.11 Coyote 8\u0022 boots for outdoor fun. The boots came in a timely fashion. After only wearing the three times in a non-demanding walking environment to break them in, one of the lace-eyelets broke. Having had good orders before, I contacted customer service and that is when the fun began. Chris told me to ship the boots back to them and provided a return shipping label. I packed the boots with a tag showing the failed eyelet and a copy of the original receipt. I also followed up with an email and phone call. Two weeks went by and no boots. I called Chris and he said they were on back order. As I needed the boots for an outdoor training mission, I asked for a refund. So far, after talking with John and him verifying they received the boots, no refund. Everything is \u002210 days.\u0022 If I don\u0027t see the refund in the next five days. I am taking this to the BBB and filing a formal complaint as well as fraud complaint to my credit card company. THIS IS RIDICULOUS! Two months and no satisfaction!","link":"http:\/\/www.resellerratings.com\/store\/Armed_Forces_Merchandise_Outlet\/review\/634294#comment634294","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Armed_Forces_Merchandise_Outlet.jpg","store_name":"Armed Forces Merchandise Outlet","username":"Bustacap","rating":"2"}, "single");){kind=link}
“I am the AFMO.com Principal Merchant responsible for AFMO.com order fulfillment and AFMO.com customer service. You placed order # 46859 with us on June 9th 2010 and we did not ship the product until July 2nd. You returned some 5.11 Brand boots and were frustrated with the time we required to process your refund. I apologize for AFMO.com not meeting your service expectations.
AFMO.com is currently taking action to improve our communication with our customers from the time the order is placed until the time the product is delivered. This AFMO.com communication initiative enables our customer to make informed choices regarding keeping an AFMO.com order in our system or canceling. In most cases we are issuing refunds to customers who cancel orders within one business week after the order cancel date.
I welcome your questions, comments or suggestions.”