1/5

posted Nov-29-2004

Just before my PC went down a week ago I left a message with, I believe, Award, asking if BIOS upgrades were available for my motherboard. When my email came back up today I found a message from eSupport.com asking me to call them. I got a very slick salesman who proceeded to sell me a $69.95 BIOS upgrade. As I continued to go through my messages I found three more from him, and two more from another eSupport.com salesman offering an upgrade for $24. This made me suspicious, so I did a Google search and found the messages here, which don't say kind things about the company. I then called eSupport to talk to the salesman again and question why the diference in price. He promptly transferred me to tech support, which didn't answer. I called again, and insisted on talking to a manager to cancel my order. After a fair amount of runaround I was connected with someone who told me I wasn't doing the right thing by submitting and cancelling an order so quickly, and told me he could "see through the telephone" that I was the kind of guy who did this all the time.

Not the kind of people I want to do business with!

Kevin

This review was modified by BudStJohn on December 09 2004 02:21:36 PM

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