3/5
posted Jun-08-2012
High Tech Express Train Collar
First of all, the tons of complaints you read about in the reviews are all true. To make a long story short, there is NO customer support. You have a problem and you are just screwed.
As well as no customer service, this thing is junk. Biggest problem is the collar with its little plastic cover over the LEDs, on/off switch, and DC Jack for charging. This cover is held on by two itty-bitty little screws that don’t even have an insert of brass with threads; it’s just screws into plastic. In order to charge the unit or just turn it on or off you have to remove these itty-bitty screws. How long do you think this is going to go on before you lose one of the screws or strip out the plastic threads? Worst design I have ever seen in my life. Obviously not built to last a life time. The strap on the collar is very thin and the hole I used started to rip out with only part of a days walk. I also found out that even though it states on the box that the collar is waterproof, it is not and the company will even tell you “no, it’s not really waterproof”. Aren’t there laws against that?
The transmitter is very big, won’t fit in any pocket and is very inconvenient and cumbersome to use. The two rows of tone and shock buttons are very close and I find it very hard to keep an eye on my dog and at the same time hit the right button. I couldn’t understand why I was getting no response from the dog but then realized I was pushing the #2 shock button and not the #2 tone button. That is how I found out that the shock buttons weren’t working. I strapped it on myself to see what the dog was getting. #1 & #2 shock buttons do nothing! A couple of times I think I could feel #3 but #4 did work a little. I have a very strong headed dog and this does nothing to help with training. I like the tone idea but I’m sure there is a make out there with the same idea only it will work. I have a smart dog and he was starting to respond to the tones so I’m sure this idea will work if you use another brand.
I have never been so disappointed with any product that I have ever had to send back. Search the web and read the reviews before you buy this product. Here is a link to a bunch of reviews: http://www.resellerratings.com/store/view/Hightechpet_com/page/2
Take a look at all the 1 star reviews. Then rethink doing business with High Tech Pet!!!
Now I’m trying to send it back and can’t get anyone to answer my e-mails and the phone calls are all answered with a busy signal.
6-12-12,
Good news, I have been contacted by Marcella who sent me a return label. I sent it out this morning and she tells me i will get a full refund as soon as they receive the unit. I will update as things happen.
6-25-12
Bad news, I haven't received a refund, nor have I received the free gift that they say they are sending me. Not sure why they are sending me a free gift in the first place but I have never dealt with anyone so slow with everything.
7-1-12
Well, I just don't know what to say about these people now. It's obvious that they are trying to turn around their negative ratings but they are sooo slow about everything. I did in the end get the return shipping, a full refund, and even a nice free gift but I had to hound them every step of the way. That's why I can only give them 3 stars and I think I am being generous at that. They just don't understand the consumer and I don't think they know how to fix their problems. Be very careful doing business with them. At best you are going to have a big hassle.
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posted Jun-26-2012 
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![Share](javascript:share_rating({"review_body":"Ariens Classic LM21SW lawn mower:<br><br>This is not really a Home Depot problem but a problem with Ariens. However, they sell the lawn mower, I think they should carry consumables like filters for the products they sell.<br><br>The mower came to me and not a single nut or bolt was tight. Then I had to go through all the drive train adjustments as the thing wouldn\u0027t even move. The swivel wheels just flop all over the place and is a real pain to get to go where you want. Then I start looking for filters. Yes there are 3 filter, two air and one oil, and you can only get them from an Ariens dealer. So, I called Paul\u0027s all right sales & SVC 135 N HWY 89 North Salt Lake, Ut. 84054 to inquire as to how much the air filter and oil filter would cost and the answer I got was \u0022I don\u0027t know\u0022. Then did you buy the mower from us? Then the shit starts about I didn\u0027t buy it from him so why should he supply me with parts??? Then he hung up on me. Ya, I need this kind of sh!t after spending all day trying to find someone that has parts for this mower. Consumables at that. Not even Ariens will sell me the filters. This is crap and I will not put up with it. I have taken the lawn mower back to Home Depot and will never look at anything Ariens again. Your customer support stinks! <br><br>DO NOT BUY FROM ARIENS IF YOU WANT CUSTOMER SUPPORT!!!","link":"http:\/\/www.resellerratings.com\/store\/Home_Depot\/review\/1668894#comment1668894","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Home_Depot.jpg","store_name":"Home Depot","username":"Brock.Kokopelli","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"WoW, I really did not expect to see so many others are having problems with UPS. My driver has the same camera I have. He stole two lens from me. One of them he even delivered a wide open empty box. lol The other one, he didn\u0027t even bother to drive by. You know they don\u0027t care when they won\u0027t even look at the complaints. Read the red print above.","link":"http:\/\/www.resellerratings.com\/store\/UPS_United_Parcel_Service_of_America\/review\/1616050#comment1616050","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/UPS_United_Parcel_Service_of_America.jpg","store_name":"UPS \/ United Parcel Service of America","username":"Brock.Kokopelli","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"High Tech Express Train Collar<br><br>First of all, the tons of complaints you read about in the reviews are all true. To make a long story short, there is NO customer support. You have a problem and you are just screwed.<br><br>As well as no customer service, this thing is junk. Biggest problem is the collar with its little plastic cover over the LEDs, on\/off switch, and DC Jack for charging. This cover is held on by two itty-bitty little screws that don\u2019t even have an insert of brass with threads; it\u2019s just screws into plastic. In order to charge the unit or just turn it on or off you have to remove these itty-bitty screws. How long do you think this is going to go on before you lose one of the screws or strip out the plastic threads? Worst design I have ever seen in my life. Obviously not built to last a life time. The strap on the collar is very thin and the hole I used started to rip out with only part of a days walk. I also found out that even though it states on the box that the collar is waterproof, it is not and the company will even tell you \u201cno, it\u2019s not really waterproof\u201d. Aren\u2019t there laws against that?<br><br>The transmitter is very big, won\u2019t fit in any pocket and is very inconvenient and cumbersome to use. The two rows of tone and shock buttons are very close and I find it very hard to keep an eye on my dog and at the same time hit the right button. I couldn\u2019t understand why I was getting no response from the dog but then realized I was pushing the #2 shock button and not the #2 tone button. That is how I found out that the shock buttons weren\u2019t working. I strapped it on myself to see what the dog was getting. #1 & #2 shock buttons do nothing! A couple of times I think I could feel #3 but #4 did work a little. I have a very strong headed dog and this does nothing to help with training. I like the tone idea but I\u2019m sure there is a make out there with the same idea only it will work. I have a smart dog and he was starting to respond to the tones so I\u2019m sure this idea will work if you use another brand.<br><br>I have never been so disappointed with any product that I have ever had to send back. Search the web and read the reviews before you buy this product. Here is a link to a bunch of reviews: http:\/\/www.resellerratings.com\/store\/view\/Hightechpet_com\/page\/2<br>Take a look at all the 1 star reviews. Then rethink doing business with High Tech Pet!!!<br><br>Now I\u2019m trying to send it back and can\u2019t get anyone to answer my e-mails and the phone calls are all answered with a busy signal. <br><br>6-12-12,<br>Good news, I have been contacted by Marcella who sent me a return label. I sent it out this morning and she tells me i will get a full refund as soon as they receive the unit. I will update as things happen.<br><br>6-25-12<br>Bad news, I haven\u0027t received a refund, nor have I received the free gift that they say they are sending me. Not sure why they are sending me a free gift in the first place but I have never dealt with anyone so slow with everything.<br><br>7-1-12<br>Well, I just don\u0027t know what to say about these people now. It\u0027s obvious that they are trying to turn around their negative ratings but they are sooo slow about everything. I did in the end get the return shipping, a full refund, and even a nice free gift but I had to hound them every step of the way. That\u0027s why I can only give them 3 stars and I think I am being generous at that. They just don\u0027t understand the consumer and I don\u0027t think they know how to fix their problems. Be very careful doing business with them. At best you are going to have a big hassle. <br>","link":"http:\/\/www.resellerratings.com\/store\/Hightechpet_com\/review\/1614650#comment1614650","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Hightechpet_com.jpg","store_name":"High Tech Pet Products \/ hightechpet.com","username":"Brock.Kokopelli","rating":"3"}, "single");){kind=link}
“Our company completed every single transaction for the customer within the time stipulated in our website. Every request that was asked from the customer was given, from a return label to return the product after only having the product for one day, to a full refund and finally as a courtesy for any inconvenience, a free gift. Which at the time the customer was appreciative of receiving, now the customer is offended for the free gift. Most of our customers understand that as a company there are specific procedures that must be taken in our company to ensure that our customers get the highest satisfaction. We are disappointed that the customer didn’t understand that as a company most transactions can’t be done immediately. We stand behind our products and the customer service we provide to our customers. Unfortunately, we are aware that not every customer will be completely satisfied, even after doing beyond the customer’s requests. Our company treats every customer with the same customer service and as a result we have an A+ in the Better Business Bureau and most of our reviews in Reseller Ratings are positive.”