1/5

posted Dec-23-2011

On 11/25/11 I ordered a Nikon SB-600 flash because their price was the best. I received a call that the item is out of stock and will take 3-5 weeks and whether I will take a better flash for less. I said I will wait as I was buying it for myself and did not mind getting it after Christmas. Then I also added a set of Hoya lens filters. They did not try to switch me to another brand of filters even though they were out of stock on that item as well. Then they charged my card. So I was happy thinking that they have shipped my order but when I called and emailed they said they were sorry about that but my order will be shipped on December 20th and they will expedite the shipping at no extra charge. On 20th I was informed that they did not get the merchandise and it will take couple more weeks. I asked them to cancel my order for a refund. They immediately cancelled the order and told me that they will process my refund. However, their email states that if I do not see a credit in my card account I need to dispute the charges with my bank. I thought that was weird since I never had to do that for any order cancellation or return. So I have disputed the charges and waiting for my bank to resolve this matter with AccessoryCircuit.com. Their sales and customer service people were nice and friendly and have not given me any problem except they charged my card but without shipping my order. Now on, I will read the merchant review before I order in future. I will not order from this AccessoryCircuit.com or recommend them to anyone.

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