1/5

posted Dec-29-2008

Terrible experience. I ordered the projector on 12/18- paid extra for 3 day shipping. 12/23 (when I was expecting delivery) I got an email from "Ken" at Photodynasty.com. Ken advised that I should call to confirm the order. When I called, Ken said that my projector was set to ship, but the order didn't include a BULB. He needed to know if wanted a bulb included for an additional $199. I told him I couldn't answer that question, I needed to review my order and see if there should have been a bulb included. Ken told me I could NOT call back- it had to be resolved NOW. I said I wouldn't do that. Ken said: You either authorize a bulb at $250, or cancel the order. I said what happened to the $199 bulb? Ken advised that the price went up. (This happened in about 10 seconds). I said "Cancel it!". Then I spent 20 minutes on the phone with Discover making sure these thieves didn't try to charge my card.

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