1/5
posted May-01-2012
After placing an order with Tiger Direct and also dealing with their Inner Cirle program and customer service (note that you're suppose to have "VIP" status while in Inner Circle), all I can say is that I'm not very happy with them at all. Customer service is a joke and they talk down to you if they feel you don't understand what they're trying to say. My items came damaged and now they're refusing to credit me for anything, including the Inner Circle membership fee. They stated I made a purchase that was "valid" under the membership, when clearly it was not as it was offered to any buyer who is not a member on the site, so I don't understand how that was a member only purchase. Basically, you can't make any purchase what's so ever (even if it's a regular order to non members) under the account or else they'll refuse to refund you the membership fee. As for the items, I will be returning due to the damage and will contact my credit card company to deal with the membership fee since I am returning/cancelling the purchase, therefore the so called member's purchased should be reversed.
Also, they will not price match an item if it below their cost no matter how valid the competitor's price is! They did price match 2 of the 4 items I brought up, but that's something to keep in mind too when dealing TigerDirect's price match. So it works only if it's still above their cost, which I can understand. But the fact they claim to match all prices, is very misleading.
From a very unsatisfied customer. I will stick to Newegg from now on.
59,712 stores
1,819,158 reviews
Over 250,000 shoppers online now
Total Reviews
Helpful Reviews
Homepage
Member Since
![Share](javascript:share_rating({"review_body":"After placing an order with Tiger Direct and also dealing with their Inner Cirle program and customer service (note that you\u0027re suppose to have \u0022VIP\u0022 status while in Inner Circle), all I can say is that I\u0027m not very happy with them at all. Customer service is a joke and they talk down to you if they feel you don\u0027t understand what they\u0027re trying to say. My items came damaged and now they\u0027re refusing to credit me for anything, including the Inner Circle membership fee. They stated I made a purchase that was \u0022valid\u0022 under the membership, when clearly it was not as it was offered to any buyer who is not a member on the site, so I don\u0027t understand how that was a member only purchase. Basically, you can\u0027t make any purchase what\u0027s so ever (even if it\u0027s a regular order to non members) under the account or else they\u0027ll refuse to refund you the membership fee. As for the items, I will be returning due to the damage and will contact my credit card company to deal with the membership fee since I am returning\/cancelling the purchase, therefore the so called member\u0027s purchased should be reversed.<br><br>Also, they will not price match an item if it below their cost no matter how valid the competitor\u0027s price is! They did price match 2 of the 4 items I brought up, but that\u0027s something to keep in mind too when dealing TigerDirect\u0027s price match. So it works only if it\u0027s still above their cost, which I can understand. But the fact they claim to match all prices, is very misleading.<br><br>From a very unsatisfied customer. I will stick to Newegg from now on.","link":"http:\/\/www.resellerratings.com\/store\/Tiger_Direct\/review\/1502211#comment1502211","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Tiger_Direct.jpg","store_name":"TigerDirect \/ Systemax","username":"BlingLing","rating":"1"}, "single");){kind=link}
“We do apologize for the inconvenience, so that we may provide you with assistance pertaining to your issue please contact us at customersatisfaction@help.tigerdirect.com with your order details. Once again we do apologize for the inconvenience in the matter and hope this incident will not change your opinion of our company.”