1/5
posted Nov-23-2007
I won an auction on EBAY for a Canon a570 IS bundled with some support stuff from Barclaysphoto. The winning price with shipping was 157.46. This was on a Saturday morning. I get a call early on Monday morning from a woman on a New York cell phone, who claimed that the camera i won was part of a bunch of damaged units they discovered when they got to the bottom of the pallet. I asked her about the countless other auctions for this camera they were running and she said they had to contact those people as well to tell them. I was instantly suspicious so i told them if they have anything on ebay resembling this camera, i will tear them apart on EBAY and everywhere else i can. At any rate, she asked if i want to continue with the order even though she can not tell me when they will be able to fulfil the order (maybe so she can offer me something 'better', outside of EBAY?). SHe said it might be more than a month and i said that's impossible because they have 30 days to fulfil the order for the price according to the FTC. She then changed her tone a bit and said she'd call me back with information. So she calls me about 45 minutes later saying that they can source the camera in a week. In that span i had researched barclaysphoto a bit and saw the immense amount of information about these brooklyn camera 'shops' who constantly rip people off in some capacity online. So, when she called me and told me this, i nicely told her that since she offered me the choice earlier, i wanted to back out since i was not comfortable with the deal. she seemed surprised and tried to convince me that they would be able to fulfil the order. she said that they typically have a 15% order cancellation fee but would not charge me...how nice! now here is the kicker- she said she'd refund me, and offer a mutual cancellation agreement via ebay, but in return before she executed the refund, she wanted me to leave a positive feedback, with her name, and she told me what to say, which was something silly like "great seller, thanks Haya". I said ok no problem, and left exactly what happened instead of her crap, but ended with good customer service since compared to some examples i've seen with this company, it was not bad. scary, but not bad. If i had to guess, i think that my contact was new, and was not yet well-versed in dealing with someone who was skeptical from the start. Not to mention someone who is from NJ who is somewhat used to dealing with shrewd, scamming new york sheisters. I feel that my initial threats immediately stopped any potential upsell situations (where they would then get you outside of EBAY and scam). At the end of the day, i got my money back, though after a while, due to the typical paypal hoops.
36,423 stores
1,205,198 reviews
5880 shoppers online now
Total Reviews
Helpful Reviews
Forum Posts
Member Since
![Share](javascript:share_rating({"review_body":"I won an auction on EBAY for a Canon a570 IS bundled with some support stuff from Barclaysphoto. The winning price with shipping was 157.46. This was on a Saturday morning. I get a call early on Monday morning from a woman on a New York cell phone, who claimed that the camera i won was part of a bunch of damaged units they discovered when they got to the bottom of the pallet. I asked her about the countless other auctions for this camera they were running and she said they had to contact those people as well to tell them. I was instantly suspicious so i told them if they have anything on ebay resembling this camera, i will tear them apart on EBAY and everywhere else i can. At any rate, she asked if i want to continue with the order even though she can not tell me when they will be able to fulfil the order (maybe so she can offer me something \u0027better\u0027, outside of EBAY?). SHe said it might be more than a month and i said that\u0027s impossible because they have 30 days to fulfil the order for the price according to the FTC. She then changed her tone a bit and said she\u0027d call me back with information. So she calls me about 45 minutes later saying that they can source the camera in a week. In that span i had researched barclaysphoto a bit and saw the immense amount of information about these brooklyn camera \u0027shops\u0027 who constantly rip people off in some capacity online. So, when she called me and told me this, i nicely told her that since she offered me the choice earlier, i wanted to back out since i was not comfortable with the deal. she seemed surprised and tried to convince me that they would be able to fulfil the order. she said that they typically have a 15% order cancellation fee but would not charge me...how nice! now here is the kicker- she said she\u0027d refund me, and offer a mutual cancellation agreement via ebay, but in return before she executed the refund, she wanted me to leave a positive feedback, with her name, and she told me what to say, which was something silly like \u0022great seller, thanks Haya\u0022. I said ok no problem, and left exactly what happened instead of her crap, but ended with good customer service since compared to some examples i\u0027ve seen with this company, it was not bad. scary, but not bad. If i had to guess, i think that my contact was new, and was not yet well-versed in dealing with someone who was skeptical from the start. Not to mention someone who is from NJ who is somewhat used to dealing with shrewd, scamming new york sheisters. I feel that my initial threats immediately stopped any potential upsell situations (where they would then get you outside of EBAY and scam). At the end of the day, i got my money back, though after a while, due to the typical paypal hoops.","link":"http:\/\/www.resellerratings.com\/store\/BarclaysPhoto\/comment\/346804#comment346804","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BarclaysPhoto.jpg","store_name":"BarclaysPhoto (aka: PriceRitePhoto \/ Let\u0027s Go Digital \/ Dealznet \/ Hype Audio ...]","username":"Bill Thatch","rating":"1"}, "single");){kind=link}