2/5
posted Feb-03-2012
I purchased a new subwoofer on Monday, January 30th. My old subwoofer blew and I needed a new one for my Superbowl party. Vanns told me my subwoofer would be here by Friday, February 3rd, for sure. Based on that information, I confirmed my order. Tuesday comes around, no confirmation email. No calls. I call them and they say it will still make it to me by Friday. That is it. So I wait. All day Wednesday no notification or call. Finally at 7:00PM I get an email stating that my order has been processed? WTF!? 2 1/2 days to PROCESS and order before shipping!? Then I see the shipping estimate shows Monday February 6th!
I call Vanns and ask them what happened. The customer service agent was very polite and explained what happened. I have my own company and always have my online purchases shipped there. I don't want things being delivered to my house where they can get stolen when I'm not home. So because my billing and shipping address were different they decided to drag their feet on processing my order. No one called me. No one sent me an email to check and see if my order was legitimate. To make matters worse, both times that I called customer service the phone number was from my company. They even noted this on the account, yet the still didn't process the order.
Now I have a huge party coming over and no subwoofer. This is unacceptable. This was an $1100 subwoofer. Had Vanns been a well run business, notified me and confirmed my address, I would have ordered thousands $$$ more from them in the future. Because of this I will never buy from them again and advise friends to avoid them. Do NOT buy from this company if you want anything shipped in a timely manner. Buy from amazon. They always call or email to confirm any discrepancies or question they may have, immediately. That is all. Sorry for my poor writing here, I'm frustrated and typing fast as I have a lot of work to do.
36,423 stores
1,205,198 reviews
5880 shoppers online now
Total Reviews
Helpful Reviews
Forum Posts
Homepage
![Share](javascript:share_rating({"review_body":"I purchased a new subwoofer on Monday, January 30th. My old subwoofer blew and I needed a new one for my Superbowl party. Vanns told me my subwoofer would be here by Friday, February 3rd, for sure. Based on that information, I confirmed my order. Tuesday comes around, no confirmation email. No calls. I call them and they say it will still make it to me by Friday. That is it. So I wait. All day Wednesday no notification or call. Finally at 7:00PM I get an email stating that my order has been processed? WTF!? 2 1\/2 days to PROCESS and order before shipping!? Then I see the shipping estimate shows Monday February 6th! <br><br>I call Vanns and ask them what happened. The customer service agent was very polite and explained what happened. I have my own company and always have my online purchases shipped there. I don\u0027t want things being delivered to my house where they can get stolen when I\u0027m not home. So because my billing and shipping address were different they decided to drag their feet on processing my order. No one called me. No one sent me an email to check and see if my order was legitimate. To make matters worse, both times that I called customer service the phone number was from my company. They even noted this on the account, yet the still didn\u0027t process the order.<br><br>Now I have a huge party coming over and no subwoofer. This is unacceptable. This was an $1100 subwoofer. Had Vanns been a well run business, notified me and confirmed my address, I would have ordered thousands $$$ more from them in the future. Because of this I will never buy from them again and advise friends to avoid them. Do NOT buy from this company if you want anything shipped in a timely manner. Buy from amazon. They always call or email to confirm any discrepancies or question they may have, immediately. That is all. Sorry for my poor writing here, I\u0027m frustrated and typing fast as I have a lot of work to do. ","link":"http:\/\/www.resellerratings.com\/store\/Vann_s\/comment\/1219995#comment1219995","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vann_s.jpg","store_name":"Vann\u0027s","username":"BigDawg13","rating":"2"}, "single");){kind=link}
“BigDawg13,
I'm sorry for the complications you had to deal with in placing your order with us back in January. The fraud system we have in place is meant to protect the customer from mis-shipments and identity theft, however there is no excuse for the our delay in contacting you. I apologize for the inconvenience this caused you. I hope that you will give us the opportunity to earn back your business.
If you have any questions or further concerns feel free to contact me,
Kayleigh Blair
Customer Service Manager
kayleigh.blair@vanns.net”