“After deciding to implement a customer rewards program that requires id cards, I had the misfortune of ordering Artisyn paper from a different website, unaware that the paper was at least 5 years old, as it was discontinued in 2008.
Brainstorm ID educated me to that fact, and then sent me a 5 sheet trial of a different paper at no charge. After trying the sample I wanted to try two more types, but accidentally only ordered one type of paper. I immediately placed a second order for the other paper, let Brainstorm ID know what I'd done and they graciously combined the orders and saved me the additional shipping fee.
After determining the best paper for my printer setup, they honored my 5% reorder discount and gave me a break on the shipping fee. This will be my 3rd order from them and so far all product has been received in mint condition, and in sealed individually wrapped packages for long-term storage. So far every order has arrived in two days. All this at a cheaper price!
They have answered every question I've asked, and since I'm new to the process of making ID cards there have been many. I usually receive a reply within the hour. Twice I've gotten replies on Sunday! Jonathan, do you ever sleep?
If you are looking for prompt, knowledgable, courteous service for your ID card supplies this is the right place.”