“My first experience with Rack N Road was due to my bike rack being a little loose when I installed it (I bought it direct from Thule) I went in and the guy working grabbed a couple of spacers and installed them for me at no charge. He just said to remember them if I needed anything else.
Well, thanks to driving under a low hanging tree with my bike on my roof, I needed something else. I went in expecting to spend a lot of money to get it fixed. They took a look at it and told me exactly what I needed and how much it would cost (Only 16 bucks!!) They ordered the part for me from Thule and said they'd call when it got in. A couple of weeks went by without hearing from them so I called. They said they still hadn't got the part in but to come down and they'd figure something out for me. I went to the store and they took the part I had ordered out of a box and just said they'd replace it when mine came in.
My favorite thing about the guys that work there is that they don't make you feel stupid for not knowing what you want or even need. They'll take their time and make sure you're completely satisfied and explain everything. All without being pushy or making you feel like you absolutely HAVE to buy something.”