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Member Since | 27-Mar-12 |
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“The Skins are easy apply as there is technology within to allow for easy application (thanks to the special weaved adhesive): bubbles can be simply smoothed out with a finger, the Skin can be repositioned multiple times during the application process and it can be removed without leaving any goo when you are finally done with it.
A steady hand will still be necessary if you want to align the Skin perfectly with your device but you can reposition the Skin multiple times (carefully) until you get there. More Skin application tips are available at http://istyl.es/SkinApplication
We take pride in our customer service, are concerned about what you described as 'rude and unhelpful' and studied the correspondence you had with our rep to find out what went wrong.
You said that the Skin was too large for your "Galaxy Tab" and he helped to determine the model you have. He explained that there are different Galaxy Tabs in the market, the 'Samsung GALAXY Tab 10.1 Skin' you ordered will not fit your Galaxy Tab 7.0" SCH-1800 and we do not have Skins for your Galaxy Tab model. We are sorry if you found this to be rude but the fact is that you did order the wrong Skin and the way it was put across was as gently as it could be.
You wanted to "exchange" your Skin for one with the "proper size" and this is not something that can be done as we do not have Skins for your specific Galaxy Tab SCH-1800. We wish we could be more helpful but the only course of action will be to return the product for a refund - the RMA and return instructions were sent to you via email.
We are very sorry that this episode resulted in your dissatisfaction with us. We do our very best to keep our customers happy and are as disappointed as you are that things turned out this way. As a token of goodwill, we have processed a full refund for your order. We hope that this satisfies your concern.”