1/5

posted Jan-19-2012

By far the worst shopping experience of my life. Below you can see my chat with a customer service representative. Mind you I was supposed to receive the item on the 17th and it is now the 19th during this conversation. I have already waited over two weeks and they did not offer me any type of compensation for my troubles.

Please wait for a Sears Customer Service Representative to respond. This chat may be monitored or recorded for quality assurance purposes. Thank you for holding.
Hi, my name is *****, and it's my pleasure to assist you today as your Personal shopper.

*****: Thank you for contacting Sears.com.
*****: Good Morning. How may I assist you today?
you: Hello, I have an order that I have been waiting on since 1/4 and I was told I would get a confirmation email once it arrived and I still have not received one. My order number is *******
you: could you help me please?
*****: I am sorry to hear that, you have not received the order yet.
*****: However, I will be happy to check your order details for arrival date.
*****: Thank you for the information.
you: It still states that it is processing when I look online and I have no idea what that means
*****: Please allow me 3-5 minutes, while I check the information for you.
you: ok
*****: Thank you for staying online.
*****: I appreciate your patience.
you: No problem
*****: I checked and see that, your order is still processing and have not shipped from the Ware house, please allow me 2-4 minutes while I queue this order to our concerned department for research.
you: I know it is not your fault but that is ridiculous. I ordered this bike more than two weeks ago and I was told it was shipped the last time I contacted sears which was on the 16th. Now your telling me that it has not been shipped yet.
*****: Thank you for your patience.
*****: I am really sorry for the inconvenience, however, I have queued this order for the inquiry and you will be contacted within 5-7 business days.
you: This will be the last time I shop at any of sear's stores
you: I will make sure I pass the word on
you: Once again not your fault
*****: I do apologize, I understand how you might be feeling at this moment and and to be honest I would have felt the same.
you: but this is horrible service
*****: Please accept my sincere apologies and not to worry as you will be contacted within 5-7 business days.

Just thought that I would add we still have not received our item and it is 1/25/12. I received the email below with a tracking number and everything, went to the store and they never received the package. I called sears.com again and they stated it had not been shipped and they did not know why I received the email. Might I add they have not offered me any type of compensation.

Dear Customer,

Thank you for shopping at Sears.com!

Your merchandise has arrived at the designated store via UPS. At that point the store assumes the order and is responsible for providing the order or cancelling and issuing credit for the items. I apologize for the inconvenience

Shipment Summary

Tracking Number 1ZX110050353018792
Status Delivered
Service Type GROUND
Sent From 427 TURNBULL CANYON RD
CITY OF INDUSTRY, CA 91745 1012
US
Sent To CHICAGO, IL 606023203
US
Delivery Date 01/11/2012 12:29:00
Reference Number 093002094914

Weight 40.0 LBS
Signed for/by HOLMES

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