1/5
posted May-20-2013
I went into the showroom nearby my home, looking to replace a television that had finally died. I saw a 46" Westinghouse LCD television in the showroom that I thought would be an acceptable replacement, and went to make the purchase. The showroom had no more of that television in stock. Instead, the service agent in the store directed me to the register, and had me order it online so that the television could be delivered to my door the next day. I received the television, opened the box and set up the television to find several of the pixels blown or malfunctioning. I thought I could live with it, but almost before my eyes, the bad pixels began to spread. After a day or so, I called Tiger Direct's customer service number, and told them of the problem. They gave me a Return Authorization number, and a UPS shipping label to return the defective television. UPS would come the next day to pick up the defective television, and drop off a new Westinghouse 46" LCD. Once UPS dropped off the new television, and picked up the defective one, I opened the box to find the LCD screen shattered. I immediately called Tiger Direct customer service again. They dutifully issued yet another RA number, and UPS shipping label to have the return process repeated. the next day I received the new TV, when UPS came to retrieve the broken television. I opened the new one, and guess what... it was broken too! Again I called TigerDirect, and asked if I could simply return the television and pick one up from the showroom. They told me that they could not because the systems are different, and they didn't know what the inventory was in the store. Because of that I repeated the return process one last time in the hopes that I would actually get a television that was not broken and free of defects. Alas, that didn't happen. I received yet another broken LCD screen. I then called Tiger Direct back to get a refund. I told the agent everything that happened, how I had to return 4 televisions in 7 days and that I wanted a refund. He gave me another RA, UPS label, and said that as soon as the broken television was received, they would process my refund, and I should see it on my credit card in 3-5 days. I tracked the package, saw that it was received in the warehouse the next day, and I waited for my refund to appear on my debit card. On day 8, I called customer service when I still had not seen my refund. The agent there told me that he was going to check on the status of the refund, and send me an email letting me know when I should expect the refund. No email was received. I called again the next day, and spoke with a customer service rep named Alex. He told me the refund was indeed issued, and since I hadn't received it it must have "gotten stuck in the system" and would perform a manual expedited refund, and I should see the refund the next business day (which would have been on a Friday). No refund was applied on that Friday or Saturday. I called again this morning (Monday) only to be told that the INITIAL refund was issued as a store credit, the "expedited manual refund" was initiated on Friday, and I would again have to wait 24 hours before the funds would appear on my debit card account.
Because of the lack of honesty, and miscommunication I will NEVER do business with TigerDirect again. All they had to do was to tell me that a store credit was issued in the first place and I could have/would have gone into the store and made the purchase. No harm no foul. Instead they kept that part from me and had me looking for a refund on my debit card that was not going to appear.
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![Share](javascript:share_rating({"review_body":"I went into the showroom nearby my home, looking to replace a television that had finally died. I saw a 46" Westinghouse LCD television in the showroom that I thought would be an acceptable replacement, and went to make the purchase. The showroom had no more of that television in stock. Instead, the service agent in the store directed me to the register, and had me order it online so that the television could be delivered to my door the next day. I received the television, opened the box and set up the television to find several of the pixels blown or malfunctioning. I thought I could live with it, but almost before my eyes, the bad pixels began to spread. After a day or so, I called Tiger Direct's customer service number, and told them of the problem. They gave me a Return Authorization number, and a UPS shipping label to return the defective television. UPS would come the next day to pick up the defective television, and drop off a new Westinghouse 46" LCD. Once UPS dropped off the new television, and picked up the defective one, I opened the box to find the LCD screen shattered. I immediately called Tiger Direct customer service again. They dutifully issued yet another RA number, and UPS shipping label to have the return process repeated. the next day I received the new TV, when UPS came to retrieve the broken television. I opened the new one, and guess what... it was broken too! Again I called TigerDirect, and asked if I could simply return the television and pick one up from the showroom. They told me that they could not because the systems are different, and they didn't know what the inventory was in the store. Because of that I repeated the return process one last time in the hopes that I would actually get a television that was not broken and free of defects. Alas, that didn't happen. I received yet another broken LCD screen. I then called Tiger Direct back to get a refund. I told the agent everything that happened, how I had to return 4 televisions in 7 days and that I wanted a refund. He gave me another RA, UPS label, and said that as soon as the broken television was received, they would process my refund, and I should see it on my credit card in 3-5 days. I tracked the package, saw that it was received in the warehouse the next day, and I waited for my refund to appear on my debit card. On day 8, I called customer service when I still had not seen my refund. The agent there told me that he was going to check on the status of the refund, and send me an email letting me know when I should expect the refund. No email was received. I called again the next day, and spoke with a customer service rep named Alex. He told me the refund was indeed issued, and since I hadn't received it it must have "gotten stuck in the system" and would perform a manual expedited refund, and I should see the refund the next business day (which would have been on a Friday). No refund was applied on that Friday or Saturday. I called again this morning (Monday) only to be told that the INITIAL refund was issued as a store credit, the "expedited manual refund" was initiated on Friday, and I would again have to wait 24 hours before the funds would appear on my debit card account.<br>Because of the lack of honesty, and miscommunication I will NEVER do business with TigerDirect again. All they had to do was to tell me that a store credit was issued in the first place and I could have\/would have gone into the store and made the purchase. No harm no foul. Instead they kept that part from me and had me looking for a refund on my debit card that was not going to appear. ","link":"http:\/\/www.resellerratings.com\/store\/Tiger_Direct\/review\/2880425#comment2880425","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Tiger_Direct.jpg","store_name":"TigerDirect \/ Systemax","username":"BDG-Dissatisfied","rating":"1"}, "single");){kind=link}