1/5

posted Jan-27-2010

Order: Cooldrives-46412
Order #398379

I will never do business with cooldrives or their affiliates again. I also recommend that if your time and money is important to you, you stay away from their products as well. We have ordered 5 different multi drive bay enclosures and cables over the last 3 years. ALL of them have shown issues within the first year.
1. The hd will go offline for no reason
2. The enclosure will stop powering up
3. The raid becomes degraded
Sometimes something as simple as moving the drive enclosure will cause it to quit working all together. If you are still under your warranty period, support does a good job of assisting you get the hardware replaced. But that is about all they do a good job with. I noticed that one of the esata multi-port circuit boards came back with a soldered transistor across leads... They did that instead of replacing the board because they are cheap. That board has since failed and I replaced it with one from another company which works fine. The problem with cooldrives is that they are cheap, and you get what you pay for. Their products are cheap, flimsy, and badly put together. Save your money, save your time, go somewhere else. If you want quality products I recommend OWC. www.macsales.com
Thats my 2 cents!

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