1/5

posted Dec-22-2011

Academic Superstore
In August I purchased three programs from Academic Superstore. One of the programs arrived as expected in early September. The other two never arrived so I called the company. They said there was nothing they could do about it and to contact the shipper. I contacted the shipped who said they already delivered it. I’m not sure if it was stolen off the porch but it never came. We live in a pretty typical suburban area and have never had problems with theft. Academic Superstore still said there was nothing they could do. This poor customer service surprised me in this day and age compared with other similar companies.

To my surprise, yesterday the package with the missing programs arrived. I don’t know if it was lost on a truck, or what, but lo and behold, it was on our porch. Obviously, I had had to repurchase the programs as they are needed for our work so I called Academic c Superstore to return them. They said they could no longer accept them due to a 30 day return policy. I understand there must be policies etc but this I felt was a different situation. The packages are all unopened. Despite sharing my story and asking to speak to others, they said they could do nothing.

I will certainly never be shopping at this retailer again.

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