“Thus customer is located in British Columbia, and we are located in Ontario. On 3 of this customer's 4 orders, our slowest delivery option was selected, meaning that the shipments will take approximately 5-7 business days, and this information is displayed on our site. I have tracked the shipment deliveries for each of these orders, and found that 2 arrived on time or early, according to the delivery timeframe selected by the customer upon purchase. One shipment arrived 4 days later than expected.
This most recent order, we do accept that it was not handled perfectly. One item in the order (a keyboard) was intended to ship direct from one of our suppliers. The item was listed as in stock, and in-stock items ship out the same day, as this is one of the biggest and most reliable suppliers in Canada. We had no idea that there was an issue with the shipment until we were notified by the customer. We were notified on the 20th of October, which was a Friday. Our suppliers are not open on the weekend, and we ourselves run a very limited staff on weekends, so the inquiry was answered on Monday, which was the next available day.
We were notified by the supplier that they had not shipped out the order as they should have. By the time we addressed this issue, the limited stock our supplier did have, was sold out. As soon as we were able to secure stock elsewhere, we shipped the item out with upgraded shipping, because of the extended delay.”
Please accept our apologies for the trouble you encountered during your latest order with us.
We hope this isolated incident does not negatively impact your decision to shop with NCIX in the future as this is not indicative of how fast we normally process order.
If so inclined, please respond to that email or send us a Priority Ticket from the following link if you have any further questions or concerns.
NCIX.com Customer Support