1/5

posted Apr-20-2011

1) My order was deemed as fraudulent because I was prepared to pay the expensive shipping THEY recommended I choose. It's beyond me how a non-credit card transaction through PayPal can be deemed as fraudulent. 2) Four phone calls from Australia to the USA resulted in nothing - I left a detailed phone message to which nobody responded. 3) In desperation I emailed their sister company, Carbon Concepts, and only then did someone respond (tried phoning them too but the answering service is of such that I couldn't figure out if it was indeed them). 4) Finally they shipped my goods (still not received) and offered to repay some of my shipping - which I still haven't received and two emails to them have also not been answered. The irony is that I was prepared to pay for expedited shipping to have my goods before the Easter holiday, and thanks to them it won't happen.

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