AnthonyME83 - User Profile page at ResellerRatings

The Reviews

All Customer Reviews (1)

sort by store, date, rating, likes

Sony Style

1/5

posted Dec-10-2012

Horrible experience. While attempting to purchase a TV through the phone, I was charged numerous times for no reason. The women I was talking to couldn't understand simple English. I believe she was from India. Luckily, we given our money back, though, it took some time.

Anyway, the TV Sony Store sent me was defective. I was told to send the TV back to them and I would be sent a replacement. After a couple of days the replacement order was cancelled. Fine. My problem now is, they won't send me my refund.

After I sent them their TV, they said after 7-10 days after receiving the TV, the credit on my account would be visible in 1-2 billing cycles. Well, that time has lapsed. They now claim that when they received their TV, it wasn't scanned. Now, I'm being told that I have to wait another 7-10 days, and the credit will be visible after another 1-2 billing cycles. I shouldn't have to wait this long. They already have the TV and it's their fault that they didn't scan it. This is just unacceptable.

I was always a loyal Sony customer. I've bought countless Sony products, but I am now finished with that company. I will never buy another Sony product again.

Edit: Their customer support is awful, by the way. Every single time I call them I'm left on hold for hours and then hung up on. I really wish I had read this website before trying to buy a TV through Sony Store.