1/5
posted Jan-25-2012
We bought their top of the line washer machine Kenmore Elite frontload on the recommendations of the Sears' salesperson. In two years that we owned it we had to repair it twice, both times paying almost $200. Both times the problem was with the draining pump, which means that a machine stops working in the middle of the cycle, locks and nothing can be done until the repair man comes and fixes it. First time it took 5 days until repair was done and clothes in the washer came out rotten, which of course we never got compensated for.
To all our complaints the Sears' personnel answers that there is nothing they can do, since our warranty expired. Before this extremely expensive washer, we've had cheap Whirlpool washer and drier for 10 years and didn't have a single problem with them. I wish we had never upgraded to this piece of garbage, and at the very least didn't buy any appliances from Sears.
Their customer serivce is one of the worst we've ever had to deal with. They have dozens of different departments, you just keep being bounced from one department to the next without any progress. Every few minutes I was being disconnected and had to start the whole process of calling and explaining my problem to the next available representative all over again. All representative sound absolutely indifferent and incompetent.
Will never buy from Sears again and also do not recomment any products from Kenmore Elite line. They are expensive, but the quality is very poor.
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![Share](javascript:share_rating({"review_body":"We bought their top of the line washer machine Kenmore Elite frontload on the recommendations of the Sears\u0027 salesperson. In two years that we owned it we had to repair it twice, both times paying almost $200. Both times the problem was with the draining pump, which means that a machine stops working in the middle of the cycle, locks and nothing can be done until the repair man comes and fixes it. First time it took 5 days until repair was done and clothes in the washer came out rotten, which of course we never got compensated for. <br><br>To all our complaints the Sears\u0027 personnel answers that there is nothing they can do, since our warranty expired. Before this extremely expensive washer, we\u0027ve had cheap Whirlpool washer and drier for 10 years and didn\u0027t have a single problem with them. I wish we had never upgraded to this piece of garbage, and at the very least didn\u0027t buy any appliances from Sears. <br><br>Their customer serivce is one of the worst we\u0027ve ever had to deal with. They have dozens of different departments, you just keep being bounced from one department to the next without any progress. Every few minutes I was being disconnected and had to start the whole process of calling and explaining my problem to the next available representative all over again. All representative sound absolutely indifferent and incompetent. <br><br>Will never buy from Sears again and also do not recomment any products from Kenmore Elite line. They are expensive, but the quality is very poor.","link":"http:\/\/www.resellerratings.com\/store\/Sears\/comment\/1191831#comment1191831","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sears.jpg","store_name":"Sears.com","username":"Anna0321","rating":"1"}, "single");){kind=link}