1/5

posted Mar-25-2010

I called San Bernardino Garage Door to asked how much would it cost to replace a broken garage door spring. The quote was between $120 - $180 depending on the type of spring. I requested they come out and fix the garage. The installer said the garage needed heavier springs and both springs need to be replaced. He proceeded to install the new springs which took no more than 30 minutes. He came into the house so we could process the invoice and gave me a $420 bill. I couldn't believe it. I called the office and stated the verbal was $120-180 which is no where close to $420. The woman stated the bill included a $100 installation fee and a $60 service call fee plus two springs at $180 per spring. I asked why these additional costs were not included in the quote and she replied because I did not ask. I asked how much would it cost to replace the broken spring which should have included the required two spring replacement and service/installation costs. I was outragged and said to undo the installation. They came back with $380 which still shocked me. . . . what to do . . . . I felt violated and trapped. I paid the bill and need to take them to small claims court. I do not recommend this company - beware of criminals!!!!!!!

comment on review | report?

Is this review?… Helpful Cool Share

1/5

posted Mar-08-2010

Update: Well, I guess I was given another false promise. No additional products were shipped (pack cover). I will never use this vendor again and do not recommend. I have since found comparable prices else where (ie Sierra Trading Post). I DO NOT RECOMMEND THIS COMPANY

Update: After the initial posting and another attempt at contacting the company, I did get a hold of a person named Michael. Michael was prompt and professional. He informed me the Grey pack would not be available until June and the Bamboo color until late April. I settled for the Tahoe Blue. I asked for a rain cover to make up for all the hassles and he agreed. I received the pack (as promised) and he said the rain cover was on order. I will post an update when I get (or don't get) the rain cover and validate they did not charge me for the sales tax.

INITIAL COMMENT: After promised 4 day delivery and NO pack, I called College Backpacking with no response. Emailed and received a reply . . . oops your pack is on backorder till JUNE! Would you like another color . . . . I inquired as to what colors are available and when would it be delivered. No response. Still no response. They also tried to charge me sales tax even though I live in California. I do not recommend!!!!!!!

This review was modified by Angry John on April 25 2010 07:40:46 PM

comment on review | report?

Is this review?… Helpful Cool Share