1/5

posted Feb-03-2011

I ordered a WD-73838 from bestbuypcs yesterday around 4pm. I had searched for the best price on the tv and found them to be the best with the price of $1,898.00 with free shipping. Shortly afterward I received an order conformation that stated they would contact me by email when my order shipped and provide a tracking number.

This afternoon when I had gotten off of work I was checking the emails and missed calls / messages on my phone and noticed they had tried contacting me stating they needed verbal authorization. Once on the phone with the sales representative (possibly Brittany) they proceeded to try to get me to purchase extra merchandise (glasses, cables, speakers, etc...) and warranties. After declining to purchase more items and giving my 3 digit CC security code and name for verification she said we were good to go but just before we got off the phone she said that she also needed to confirm a $149 mandatory insurance for shipping ;which is stated all throughout my order process as being free; (I take pictures of every online order I make and have checked them)After telling her that I thought this was am unfair selling practice and against the order I had places she informed me I couple either pay this fee, upgrade my shipping time period for $198 and have the fee dropped, or they would have to cancel my order...


I wish I had read these pages before I ordered as I see they have done this scam to at least a few others on here. I personally had thought the experience was going well until today but will not support a store that enters in these fraudulent activities.

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