5/5

posted Nov-15-2011

I ordered thermal grease and a heatsink from OutletPC.
Both arrived ontime and in the condition they were supposed to.

I decided to go with this company because they had the heatsink at half the price of every other retailer.

Everything came as described and I am very happy with my purchase. Site was very easy to navigate, very professional and I think Outlet is better then some of the bigger online retailers.

Only thing I would like to see is a less expensive 3-day shipping option, but this is very minor gripe.

I will be ordering again from this retailer next time I need something for my over powered dork box.

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5/5

posted Jan-10-2011

I needed some small Hex keys and a screw driver for my guitars, looked all over and most retailers wanted more then the items were worth. Then I found DrillSpot.

UPSIDE:

I ordered from Drillspot without ever hearing about them, but the site looked professional and every sign pointed to drillspot being legit.

Placed my order on January 1st (Saturday) Shipped on the 4th (Tuesday) 24 hour business day turn over time is pretty darn good if you ask me.

The items were packed better then expected for such small hardware items. I could tell that there was a lot of care taken in the packing process.

Now to the cost. Oh man Least expensive I could find and the items are of good quality. I originally thought that the hex key I purchased was a single piece, however when I opened the package there were 10 hex keys, which was a very nice surprise.

DOWNSIDE:

It took me this long to find DrillSpot

OVERALL:

Great store to order from. Fast packing and shipping. I will definitely buy from them again.

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3/5

posted Jan-05-2010

The good; Well i ordered a Jackson JS30KE in snow white from them, and they were the only retailer who actually had one. the order process went through quickly and confirmations arrived in my inbox promptly as well. the guitar arrived in good condition, looked as if someone set it up as well.

The Bad; I put another ship to address in the field and the item still came to me, which is fine considering no harm was done.
I did contact customer service to make sure they still had the guitar in stock, the CSR was polite, however he was not very professional, for instance he answered the phone with a simple hello, instead of announcing the company name or his name. he also accused me of giving him the wrong item number when he looked up the guitar.

Overall; Americanmusical.com is a decent online retailer, they need to polish up the customer service though, til then i will stick with my primary source for my musical gear, and use AMS as a back up.

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5/5

posted May-20-2009

I've shopped newegg for years and the few times i have had to contact customer service they have been incredibly responsive and professional.
The reps on the other end of the line sound like they actually care what the customer wants.

This review was modified by Alucard817 on May 20 2009 08:03:46 AM

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