1/5
posted Jun-05-2006
After I placed my order for a plasma TV with Nice Electronics, I received an email confirming my order and telling me that: "There is additional information needed to process your order." When I called their 800 number, it turned out that the "additional information" was a high-pressure sales pitch to buy an extended warranty for many hundreds of dollars. After I repeatedly refused to buy an extended warranty, the sales guy finally gave up. He told me that the TV was in stock and that it would be shipped that day. The only thing that happened that day was that my credit card account was charged for the full cost of the TV. The TV was never shipped. I called and emailed repeatedly for more than two weeks (being put on hold for a long time each time I called), and was told a different story each time. Finally, two weeks later, a supervisor told me that they did not have the TV in stock and that he was not sure when and if they would be able to ship. At that point I asked for a refund of the amount that they charged to my credit card two weeks earlier. He promised that they would issue a refund. I am now waiting to see if the credit ever shows up. In conclusion, a merchant who bills my credit card without shipping any merchandise, and who they tells me two weeks after billing my credit card that he does not have the merchandise in stock is not a merchant with whom I want to do business.
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![Share](javascript:share_rating({"review_body":"After I placed my order for a plasma TV with Nice Electronics, I received an email confirming my order and telling me that: \u0022There is additional information needed to process your order.\u0022 When I called their 800 number, it turned out that the \u0022additional information\u0022 was a high-pressure sales pitch to buy an extended warranty for many hundreds of dollars. After I repeatedly refused to buy an extended warranty, the sales guy finally gave up. He told me that the TV was in stock and that it would be shipped that day. The only thing that happened that day was that my credit card account was charged for the full cost of the TV. The TV was never shipped. I called and emailed repeatedly for more than two weeks (being put on hold for a long time each time I called), and was told a different story each time. Finally, two weeks later, a supervisor told me that they did not have the TV in stock and that he was not sure when and if they would be able to ship. At that point I asked for a refund of the amount that they charged to my credit card two weeks earlier. He promised that they would issue a refund. I am now waiting to see if the credit ever shows up. In conclusion, a merchant who bills my credit card without shipping any merchandise, and who they tells me two weeks after billing my credit card that he does not have the merchandise in stock is not a merchant with whom I want to do business.","link":"http:\/\/www.resellerratings.com\/store\/Nice_Electronics\/comment\/261906#comment261906","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nice_Electronics.jpg","store_name":"Nice Electronics \/ mpsuperstore.com","username":"Alexander Geiger","rating":"1"}, "single");){kind=link}