4/5

posted Aug-19-2004

Great if you want a low price, but they are sloooow to ship!
I purchased components to build a system through them... The various parts were all in stock (according to their web site), but it still took over a week once my payment was accepted for their internal shipping process to begin. In the intervening time between my credit card being charged and the actual shipment being sent out from Alberta, I received absolutely no information as to when I could expect shipment, despite repeated emails to their sales staff.
Also, be very careful with their price watch feature. I submitted URLs to each components lower prices and each was accepted in turn but then on the very last stage of the order - the price after taxes jumped and, it seems, nothing was credited. I sent an email to the sales staff and they quickly fixed this (claiming that it was just a programming anomaly), but caveat emptor!
Anyhow, alls well that ends well, I received all the parts in good condition... it just took longer than it needed to. The company seems legitimate & reliable, and will do well if they hire more staff or elsewise speed up their internal processing time.

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2/5

posted Aug-15-2004

The company is good if you are buying products that they have currently in stock, it will usually ship out very quickly, keeping you well informed about what stage your order is at. However, if something is not in stock, you will be kept in limbo with very little or no, information as to the status of your order.
On this purchase I bought a gigabit lan card which was quickly shipped and arrived within 2 days and a tv tuner card, which was out of stock (but which their web site said should be available within 3 - 5 business days). After a week, I started to wonder but didn't spend much time bothering. Two weeks went by and I tried my hand at speaking with someone as to the status of the order (which their web site claimed was not "pending"). This company obviously has invested a lot of thought in designing the worst possible voicemail and call forwarding system possible. ABANDON ALL HOPE ALL YE WHO ENTER THERE! Contacting a human by voice is difficult to say the least, and if you do manage, the quality of the audio is so terrible you may hang up for fear of going insane.
Regardless, they had no idea when it would be in, why it was delayed or when I could expect it... Now, it's almost 5 weeks later and I still have not received any unsolicited information as to the status of this order! And the little info they do provide in response to emails is next to useless. Bottom line: do not buy out of stock items from this company unless you enjoy the run-around.

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