5/5

posted Mar-19-2009

It's a great seller which is willing to help buyers even after the purchase/delivery is done.

Here is my story.
I ordered an item about $125 value with international shipping to Canada, Toronto. I selected and paid the FedEx shipping option (it costs a few dollars more than the cheaper UPS).
I knew what I was doing :)

Unfortunately, for some reasons, the item was shipped to me via UPS instead. Upon delivery, notorious UPS charged me with $56 brokerage fees.

I wrote an email to EZSystems asking them to reimburse these unexpected expenses, because FedEx doesn't charge recipients with brokerage fees for parcels under $200. After some investigation, they sent me the refund promptly, actually on the same day when it was delivered.

All communications were smooth, very friendly and very well appreciated.


BTW,
The item I received work just great.
AAA+++ thanks!

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