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AR-16585

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Rating 2/10
1/5

Xiaomi 4K drone and ToTop customer "care"

-My 4K Xiaomi drone was to arrive with a 3-6 days shipping. It arrived 13 days later.
-The WiFi connector was not in the box (another 10 EUR purchase from another site) as described, yet there was a set of prop guards -what is useless for me since I was not planning to fly it indoors.
-Straight out of the box at the very first use (trying the connectivity with phone and camera) I realized that the camera system (probably the gimbals) is not working.
- The camera would not stay steady, it is steady for a 2-3 seconds and then it would "fall" and after 5-8 seconds it will try to stay steady and it is falling again, following a 15-20 seconds "adjusting itself" (spinning its "head") like R2D2 when it got hit in the star wars.
-CUSTOMER CARE IS NON-EXISTENT. Only after opening a case with PayPal they answered, asked me for 1-2 days (!) After many days later when I reminded them, they wrote me to "check my local POST OFFICE for my order" ... Clearly, they don't even read the e-mails.
So forget about the customer service, warranty, or any attention what so ever. At this moment I am returning it for more than half price of the drone with traceable shipping.
-If I add the costs so far I could buy a much better drone from a reliable seller, at this moment I am just hoping to get back something. SUPER disappointed specially because I ordered a Xiaomi scooter also, so I will have sleepless nights before it can be tried out...
-Xiaomi drones are absolutely not on the level of DJI. The price is OK if you are lucky not to have problems with it, TomTop wont help you in case you have. Spend your money wisely... :(

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