5/5

posted Sep-15-2012

Price for the Patriot Memory Gauntlet Node device was the lowest around. As a member of the "Friends with benefits" at J&R, shipping was supposed to be free. But, the web site shopping cart charged shipping anyway. I had to call their customer service line to get that resolved. They could not figure out why it went wrong and took a phone order, waived the shipping charges and all was well. Order arrived quickly and is working just fine as a wi-fi storage expansion unit for my Android tablet.

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5/5

posted Aug-10-2011

I needed to replace several hinges on our 21 year old kitchen cabinets. The on-line chat was the answer to finding the correct replacement hinge. Great service ! The package arrive super fast and the new hinges fit perfectly. The prices were very competitive and the service was superb. They are now on my "good guys" list of suppliers.

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1/5

posted Aug-14-2006

Don't expect fast service from this company. They say 10 days to deliver and it's 10 business days at best. They apparently charge your credit card immediately. My order has been in their "processing department" for 6 days now and still has not shipped. A call to their customer service line resulted in a delivery date that is 14 days after the order. For an on-line order, this is pretty poor service. Stay tuned for the update if/when the order actually ships.

Update: 8-16-06
Still no e-mail notice of shipment from Crocs, but Crocs web site has been up/down for several days now -- it's back up now. Order status query shows shipment 8-15 but FedEx shows 8-16. 7+ days for them to get around to shipping the order seems excessive. Stay tuned to see what actually arrives in the box.

Update 8-19-06
FedEx delivered a box today. Despite assurances from Crocs that all items were in stock, they cancelled one item and re-charged the correct amount to the card. They did include an excuse letter about inventory system problems and a coupon number for free shipping on the next order.

I guess business must be really good at Crocs ! I wish they'd fix their systems, however...

Update: 12/8/06
Well, they screwed up another order. Again, they assured me that everything was in stock and confirmed the order. No further e-mails from them until the box arrived today --- nearly a 10 day wait again --- they seem to have a fixed 5-7 day delay from order date to ship date. Their web site still shows that they shipped everything I ordered, when, in fact, they did not. They put in the same "excuse letter" about updating their inventory systems and another coupon code for fee shipping on the next order. Ordering from crocs.com is a grab bag experience ... you never know what they will actually send you until you open the box.

This review was modified by ANOTHERBOB on December 08 2006 01:12:16 PM

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2/5

posted Aug-10-2006

Price for Archos MP3 replacement battery was good. Shipping was free and fast. Installation instructions were good. Included screwdriver was the wrong size and would not do the job. Battery did not fit and had to be modified. Customer service was not helpful. So far, the battery is working fine. Overall, mediocre quality, mediocre customer service. A handyman's store. Don't buy if you can't adapt things to work.

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2/5

posted Aug-10-2006

A good source for clothing and accessories for the big and tall man. Prices are very high -- unless you haunt their clearance sections. Shipping delay is 2-3 days. Clothing quality is good. Sizing is a crap shoot. Web site is HORRIBLE since they do not remove items that are out-of-stock. You have to try to put items in your shopping cart to find out if they are available --- and they frequently are NOT available. Sale catalogs will flood your mailbox with complicated discount offers that often are not useful since the items are not in stock.

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5/5

posted Aug-10-2006

Ordered 3 pieces of High Sierra luggage from Campmor because of their VERY low price compared to other on-line stores. Shipping was prompt via UPS. One piece arrived broken -- obviously not due to packing/shipping. I repaired it rather than enduring the hassles of return. Other than the irritation of the damaged piece, this was a very good purchase experience. I did call their customer service prior to ordering on-line to check stock levels and the CSR was very friendly and helpful, telling me how many of each item that were in stock.

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5/5

posted Feb-23-2006

I have been a repeat customer of STP for about 2 years now and have nothing but praise for their prices and product.

The one return I made went well and my card was credited promptly. Their "bargain barn" deals are excellent buys if you can find the color you want and your size.

The only thing I can really complain about is the way the seal (or rather don't properly seal) up the shipping boxes. The tape they use just doesn't stick and several of the boxes have been delivered by UPS with the tape hanging, or torn, and the box flaps open. Nothing has ever been missing (yet) but it's bound to happen.

My latest order is due here tomorrow according to the UPS tracker.

This review was modified by ANOTHERBOB on February 23 2006 04:19:09 PM

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