1/5

posted Dec-15-2002

I bought a computer from them a while back. it stopped working and when I tried to get tech support the people there were no help. They told me that I will have to send the CPU back which will cost me at least a hundred dollars. I am very angry with this company, especially after reading the reviews that the BBB has given them. I don't expect anyone to EVER get any help from them. They have a history of hiding stuff from people. This is the review that the Better Business Bureau gave them:

"Based on BBB files, this company has an unsatisfactory record. Specifically our files show a pattern of complaints alleging
dissatisfaction with product quality and performance, failure
to deliver promised goods or services, failure to eliminate
basic cause of complaints, misrepresentation in advertising and marketing practices and a pattern of no response to customer
complaints brought to their attention by the Better Business
Bureau."

"On November 4, 1999, case C3903, the Federal Trade Commission
issued a Decision & Order against Tiger Direct for violations
of the Pre-sale Availability Rule, the Disclosure Rule and the
Warranty Act. Without admitting any wrong doing, Tiger Direct
agrees to 1) not represent that it provides On-Site Service
unless all limitations and conditions that apply are disclosed;
2) fulfill obligations under the warranty within a reasonable
period of time after receiving notice from the consumer; and
3) shall cease and desist from failing to make warranty text
available for examination prior to sale , failing to disclose
what is not covered under any given warranty or the procedures
needed to have warranty work accomplished and failing to
disclose that certain states may give the consumer legal rights
in addition to those provided by the warranty. For further
information regarding this order, you may contact the FTC at
877-382-4357. This order expires year 2019."

I don't know if someone has already posted this but I think that everyone should know about it. I don't think that I will every get a satisfactory PC, even if I do send it back to them. It will probably just stop working a little while after they send it back, and by that time my warrenty will have run out and I will be screwed. To all those people out there I say that their advertisements are too good to be true. But then again, maybe I will get a better PC if they even send it back to me. If this happens, I will gladly change my post, but I doubt that will ever happen. If all else fails I say LEMON LAW. I don't even know if this applies, but if Mr. Bentor (a specialist) says that it is screwed up then there must be something wrong. I don't know what should be done, but I will try to find out. If anyone has any advice, even Danny Murciano(if you think that you can help me) then please send me a message. All I want is for this whole ordeal to be over. I am hoping that this company can prove me wrong, because if not, then I am eternally screwed! AHH!

This review was modified by ANGERYPERSON on December 15 2002 10:10:57 PM

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1/5

posted Dec-15-2002

I bought a computer from As seen on TV PC (which a lot of people seem to be saying is the same thing as the VC store. Is this true? If so, what should I do to get a refund? Is there ANY chance that I could get a new computer that actually works from them? My computer worked really well for a long time and now it won't even boot up. WHAT SHOULD I DO? Should I send it back to them and see if they can fix it? It would be very expensive to do that and I am afraid that they will charge me even more.

This review was modified by ANGERYPERSON on December 15 2002 06:17:28 PM

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