1/5
posted Aug-30-2012
It's pretty crappy customer service that after weeks of dealing with NCIX toward a resolution with a problem with a rebate that was out of my control, they then ignored me, but as soon as I posted a negative review here, then POOF! they email me an apology and want to know if there is anything they can do AFTER I had already resolved it myself without their help and with many wasted hours. I place thousands of dollars in technology orders a year and am never going to do business with a company like NCIX that operates in this fashion, who ignore customers with a problem until their reputation is on the line. Read back through the reviews and you'll see this pattern. Utterly despicable!
EDIT: To NCIX's response, your response below is inaccurate, perhaps you have me confused with someone else. I went on a business trip (not a vacation) and expected the SSD I ordered from you to arrive sooner than 8 days, as other packages shipped from CA from newegg arrive in 3 days for me, but I had a neighbor getting my mail/packages so no worries, except you ship signature required and the shipper would not release to them. When I contacted you about my rebate concerns you promised to take care of the situation even if the rebate was rejected. I trusted you, but through your incompetence you left me out to dry. You never asked me for the rebate tracking number nor did you mention to me you could contact the rebate tracking company on my behalf. If you check your communication with me on this issue you'll see once I told you the rebate was rejected you then offered me a $20 store credit, which I didn't want and wasn't the same as a $20 VISA card the rebate company was offering (so I could spend as I please). But I tried to use your coupon code anyway (to buy something I didn't need) and the code didn't work -- more wasted time for me.
So I contacted the rebate company a second time after you stopped communicating with me and spoke to a manager who finally made an exception for me after I fully explained the situation and NCIX's incompetence. If NCIX could have done something about the rebate with the rebate company on my behalf, some communication WITH ME about this would have been nice.
Here's a helpful tip: Instead of taking the time to monitor this website and respond to the negative reviews, your time and focus would be better spent helping your customers at the time they need help. By trying to make yourself look good, all you did was further show your incompetence by posting inaccurate information in your response. You still don't have the facts right, which, I suppose, is why you never resolved the situation and why I will not be a return customer.
This review was modified by
A.Wise.Shopper on September 13 2012 08:00:13 PM
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posted Sep-13-2012 
posted Aug-30-2012 
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![Share](javascript:share_rating({"review_body":"I have purchased from buy.com for over a decade, although I have not bought in volume from them as much as retailers like Amazon and Newegg. Buy.com used to be on par with Amazon, now their customer service has slipped, and pricing isn\u0027t usually as good. They farm out their customer service, making contacting them a rather undesirable experience. They still have some good prices from time to time, and are generally cheaper than buying from a retail store. I have never had any trouble receiving what I ordered. Sometimes they take a couple days to ship an item, meaning it takes longer to receive. They also allow any jim-bob to sell on their site, so you have to be careful who it is you are actually ordering from.<br><br>I am still ordering from them, but have only bought 10 items in the last 2 years. I used to buy more frequently than that from them. But when a good price comes along, like the recent $299 (no rebate) shipped price on a 512GB SSD, I\u0027ll still continue to order from them. The Rakuten point thing is a gimmick, although I have $29 in superpoints I\u0027ll be able to apply to my next order, making it a real bargain. ","link":"http:\/\/www.resellerratings.com\/store\/Buy\/review\/1837495#comment1837495","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Buy.jpg","store_name":"Buy.com","username":"A.Wise.Shopper","rating":"4"}, "single");){kind=link}
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![Share](javascript:share_rating({"review_body":"It\u0027s pretty crappy customer service that after weeks of dealing with NCIX toward a resolution with a problem with a rebate that was out of my control, they then ignored me, but as soon as I posted a negative review here, then POOF! they email me an apology and want to know if there is anything they can do AFTER I had already resolved it myself without their help and with many wasted hours. I place thousands of dollars in technology orders a year and am never going to do business with a company like NCIX that operates in this fashion, who ignore customers with a problem until their reputation is on the line. Read back through the reviews and you\u0027ll see this pattern. Utterly despicable!<br><br>EDIT: To NCIX\u0027s response, your response below is inaccurate, perhaps you have me confused with someone else. I went on a business trip (not a vacation) and expected the SSD I ordered from you to arrive sooner than 8 days, as other packages shipped from CA from newegg arrive in 3 days for me, but I had a neighbor getting my mail\/packages so no worries, except you ship signature required and the shipper would not release to them. When I contacted you about my rebate concerns you promised to take care of the situation even if the rebate was rejected. I trusted you, but through your incompetence you left me out to dry. You never asked me for the rebate tracking number nor did you mention to me you could contact the rebate tracking company on my behalf. If you check your communication with me on this issue you\u0027ll see once I told you the rebate was rejected you then offered me a $20 store credit, which I didn\u0027t want and wasn\u0027t the same as a $20 VISA card the rebate company was offering (so I could spend as I please). But I tried to use your coupon code anyway (to buy something I didn\u0027t need) and the code didn\u0027t work -- more wasted time for me. <br><br>So I contacted the rebate company a second time after you stopped communicating with me and spoke to a manager who finally made an exception for me after I fully explained the situation and NCIX\u0027s incompetence. If NCIX could have done something about the rebate with the rebate company on my behalf, some communication WITH ME about this would have been nice.<br><br>Here\u0027s a helpful tip: Instead of taking the time to monitor this website and respond to the negative reviews, your time and focus would be better spent helping your customers at the time they need help. By trying to make yourself look good, all you did was further show your incompetence by posting inaccurate information in your response. You still don\u0027t have the facts right, which, I suppose, is why you never resolved the situation and why I will not be a return customer.","link":"http:\/\/www.resellerratings.com\/store\/NCIX\/review\/1837389#comment1837389","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/NCIX.jpg","store_name":"NCIX.com","username":"A.Wise.Shopper","rating":"1"}, "single");){kind=link}
“Dear A.Wise.Shopper,
We are sorry that you experienced so much trouble with the mail in rebate. Unfortunately you went away on vacation after we shipped the package and as such, you were not able to receive it and the package was sent back to us by the courier. You requested that we do a cross shipment so that you could submit the rebate in time but unfortunately we are only able to provide cross-shipments for defective items.
We kindly asked that you submit the rebate anyways and in the event that it was rejected we would get in touch with the rebate house and facilitate putting it through provided you had sent in the rebate in and could provide us with a tracking #. We then contacted you and asked for the tracking # and you indicated that you had not submitted it. We reminded you that we needed the tracking number in order to get the rebate pushed through, otherwise our hands would be tied.
Even though you stated you did not send the rebate in, we did get in touch with the rebate house to see what could be done for you. A few days later we got a response from the rebate house and they were confused as to why we were asking them about this as your mail-in-rebate had already been sent in and approved so there must have been a communication issue at some point.
We feel we did our best to help facilitate resolving these issues, even going as far as to cover all the shipping fees for the returned shipment back to us and to re-ship your order. We regret that this process did not go smoothly for you.
Sincerely,
NCIX.com
Customer Care”