1/5
posted Oct-07-2011
I placed an order for a Burley Wagon Trail on September 18 ($367) and had to call 10 days later to check on the status of my order since I hadn't received any shipping information on the order. Initially, when the order was placed, it was confirmed that the item was available and IN-Stock. The product information states that jazzygearsports.com would ship the order and arrive within 5 days.
Initially, I sent an email and did not get any response. Then I placed a phone call and left a voicemail and did not have my call returned. So, I called a second time and actually spoke with someone on the phone, who asked to call me back. A few hours later, I received a call and was informed that the trailer "JUST GOT SHIPPED TODAY".
Well, it's been 9 days since that telephone exchange and I still don't have my trailer, nor have I ever received tracking information for the order. Two days ago, I sent another tracking info request by email...it hasn't been acknowledged. In the same fashion, I called and only get voicemail.
In an effort to save $60 off the trailer, I ended up missing a few really great biking fall days to take our dogs on a ride in Western Washington , which many may know are few & far between in the fall. We need to purchase a second trailer for our our third dog...think I'll just splurge and go get the next trailer at REI - at least I'll know exactly when I can take possession of it. Final decision on jazzygearsports.com ??? Not worth saving at least $60 if your items are lost and no one responds to your inquiries
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![Share](javascript:share_rating({"review_body":"I placed an order for a Burley Wagon Trail on September 18 ($367) and had to call 10 days later to check on the status of my order since I hadn\u0027t received any shipping information on the order. Initially, when the order was placed, it was confirmed that the item was available and IN-Stock. The product information states that jazzygearsports.com would ship the order and arrive within 5 days.<br><br>Initially, I sent an email and did not get any response. Then I placed a phone call and left a voicemail and did not have my call returned. So, I called a second time and actually spoke with someone on the phone, who asked to call me back. A few hours later, I received a call and was informed that the trailer \u0022JUST GOT SHIPPED TODAY\u0022. <br><br>Well, it\u0027s been 9 days since that telephone exchange and I still don\u0027t have my trailer, nor have I ever received tracking information for the order. Two days ago, I sent another tracking info request by email...it hasn\u0027t been acknowledged. In the same fashion, I called and only get voicemail. <br><br>In an effort to save $60 off the trailer, I ended up missing a few really great biking fall days to take our dogs on a ride in Western Washington , which many may know are few & far between in the fall. We need to purchase a second trailer for our our third dog...think I\u0027ll just splurge and go get the next trailer at REI - at least I\u0027ll know exactly when I can take possession of it. Final decision on jazzygearsports.com ??? Not worth saving at least $60 if your items are lost and no one responds to your inquiries ","link":"http:\/\/www.resellerratings.com\/store\/Jazzygear_Sports\/review\/891678#comment891678","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Jazzygear_Sports.jpg","store_name":"Jazzygear Sports","username":"909MD","rating":"1"}, "single");){kind=link}