5/5

posted Dec-21-2010

My name is Andre'. I've dealt with Kalyx on several occasions. On this recent order, the item did not develop. I contacted Kalyx and spoke to Dan. He recommended sending an email with the invoice number and and brief message that will be forwarded to the warehouse. I received a reply within several days letting me know the replacement will be sent out within the middle of the month per it's hatching time. I just received the item today, Dec.21,10 Tues. An added bonus...they tripled the replacement item! I bought one, it didn't develop, and they sent me THREE in it's place! No complaint, no static from them whatsoever! I'll continue to do business with them because they take care of their customers.

Here are the emails:
********************

Subject: Order : 10041537955 From Andre' Dyer (PRAYING MANTIS FAILED!)

Hello,
This is Mr. Andre' Dyer. This is a request for a new order for the Praying Mantis Egg because the one I ordered several months ago did not hatch. Please let me know the update of the replacement send? I would appreciate it.

Thank you.

From Mr. Andre' Dyer
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Subject: Order : 10041537955

We should have Praying Mantis Egg Cases back in stock in the next few weeks. I have a replacement plus a few extras scheduled to ship to you on 12-15-10.

Please include this message in your reply.

Best wishes,
Dan
The Kalyx Team
**************


Hello,

This is Andre' Dyer again. I would like to thank you very very much for the Mantis replacement and extras you sent me that arrived today! That was very unexpected and extremely nice of you. I appreciate it so much. I look forward to doing business with you again. Have a great holiday!

Sincerely,

From Andre' Dyer

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