1/5

posted Nov-02-2009

Buyer beware and definitely shop elsewhere
I placed an order [canon flash 430 EX] online $189.95 on a Friday night with them and on Monday morning to confirm the order was placed. I spoke to the salesman named roger I believe and he said yes he sees the order and wanted to know what kind of camera I was planning to use it with and I informed him I had a new canon EOS Rebel XSI/450D. He then informed me that the flash I ordered was actually for the use with film cameras and I replied I never heard of that. He in turn said that 430 EX II was the digital flash for the canon digital cameras and that flash was $289.95 and I told him there was no way I could afford that and he then said hold on and let me see what I could do. He came back to the phone and asked if I could afford another $80 total and I said no way and I said let me make a call which I did and one of the calls were to canon support and I was told that the person that is selling the flash don’t know what they are talking about because the original flash is also for digital cameras. I called roger back and he then asked me what was I going to do I told him I couldn’t afford even the extra $80 and he said once more hold on and when he came back I was asked if I could do another $40 more and he is probably going to get into trouble but would that be ok and I said let’s do it. Well when I received my new flash I was jazzed that I had the newer 430 EXII and when I went back into my back account to do some transactions I see that I was charged $289.95 total. I blew up and called them right away when I finally got someone on the phone and started to explain my problem I was informed that they couldn’t help me I needed to speak to customer service and I was transferred to customer service and waited and someone picked and asked how can I be helped and I started to explain my problem and I was placed on hold and not picked up again. I even called the one time for a request for an RMA number but was put on hold and left their and hold came back. I called again and the same practice was played again and I seen what games we were going to play. I disputed the charge with my bank and they disputed it with visa with the defendant and he claimed I agreed to the original price which I did not. Well this dispute went on for a couple of months and the outcome was the defendant stop and shop digital lied through their teeth about everything and especially I was willing to pay $289.95 which I could have bought the same exact flash from either EBay or Amazon for as low as $234.95 delivered to my door and that is where I found the defendant but he had the lowest price on the original flash 430 EX which was $189.95. Like I said to the bank and visa why would I pay $289.95 when I can get the same for $234.95 to my front door and even my bank said that does make sense and I even faxed the ads for the other flashes for the $234.95 and others for the same prices to my bank. But looking back now I guess this was a scheme just to lure people in and hopefully sell you some upgraded product and stick their hands in your pocket and pull out more money then you authorize and then fight it saying you authorized the price. Well if you don’t want to take my word for it just type in stop and shop digital complaints in Google and watch how many will come back telling you to stay clear they are scam artists. Take my word I am out an extra $60 dollars and peeved over the whole situation but the final outcome is I was taken for $60. I even called them back on 11/02/2009 and tried to find out if we could do something and I was told you bought this 4 months ago what you want from us. I said I was paying $60 more then I should have and I told by Robert that is what all of this is about only $40 dollars and I said no $60 dollars and it maybe not a lot of money to you but I am in a wheelchair on oxygen and $60 dollars is a lot of money to me and I was told don’t even go there and I was hung up on. So that is why I am informing the public about stop and shop digital. They should call themselves stop and scam digital that definitely does fit them better.
Joe D

This review was modified by 1mobilman on November 02 2009 02:56:21 PM

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5/5

posted Jul-27-2009

I have ordered form J&R quite a bit and never had one problem. as a matter of fact one order the product was a manufacture defect I called J&R and I had another shipped to me right away with a return for the other one. I will always be a die hard fan of J&R. Just keep up the good work guys.
Joe D

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1/5

posted Apr-21-2008

I would not recommend nor would I buy from this company. I am disabled in a wheelchair on oxygen and I depend 0n my electric wheelchair to get around. I had to order batteries and a charger for my chair and I ordered from prime medical and they promised to delivered it to me and put me off three times and and the last time I waited for them the whole day after they told me they would be there and at approx 3:45pm I called them and asked what time are they going to come and I was informed by the office manager the driver called in sick and no one would be at my house again. I asked why someone did not call me and let me know an di was told we dont call people and if i want I can go somewhere else. I waited approx two and a half months to be told to go somewhere else. I was then put on the phone with the owner I was asked just like this {what do you want} and I said I wanted my batteries and my charger and I was tolds by her three times I can go else where. I asked her if this is the way they treated customers and I was told to go else where. All i can say is they will promise you the moon to get yopur order and just jerk you around and break there promises after they get the order. I have put in complaints with the state medicla board and consumer affairs I was told I am not the first person thatb was put through this. The owner is a nurse by trade and I guess this business is extra money because people that depend on there main business for money dont jerk there customers around and tell them to go else. All I can say is I would not let them order or take care of animals beside letting them care for people.

This review was modified by 1mobilman on July 27 2009 10:12:32 PM

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5/5

posted Oct-11-2007

I placed approx a $300 order from them and everything came just as they stated it would.They have to have by far some of the best prices around and they alway ship as promised and you can on getting everything in the order. I will say they are excellent at what they sell and give very good descriptions on the merchandise. Joe D

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5/5

posted Feb-28-2007

excellent service and shipping was unbelievable I no sooner order the merchandise and I had it at my doorstep. I will recommend them and will keep doing business with them. On a 1 to 10 rating I give them a 10+ excellent excellent service every time I have ordered from them.Quality was excellent all of the cases I ordered fit like a custom made glove all of the cut outs were fantastic. No overlapping of cutouts I was really amazed of the quality.
Joe D

This review was modified by 1mobilman on March 14 2007 02:00:18 AM

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5/5

posted Jan-19-2007

I ordered appopx 28 items 7 different categories from them and I was really not sure about ordering from them. I placed my order $102.00 and I was really surprised I received everyhing much faster then I expected. I will without a doubt order again from them I had no problems at all the order came complete nothing missing or back ordered. I would highly recommend them from how I was treated as a new customer and my order came.

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5/5

posted Aug-20-2006

I ordered 4 D-Link DCS 6620G which was appox $3100 and had no problems at all. I was worried about placing an order of this size over the internet and I will tell you pc universe made the whole sale really really excellent. I would recommend them very highly . I would have no worry's about ordering from them.
Joe DeFelice

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4/5

posted Jun-30-2006

I ordered the Archos av700 which I knew was on b/o and a pair of the shure E2C earphones. I was really surprised I called sharper image up to see how long DVR would be on back order and they told me they came in and the order was in the process of being shipped as we spoke on the phone. I would order from sharper image again with out any problems and would recommend them to anyone looking for a company to order from with peace on mind. well I finally got my stuff and I did not mention that before I placed my order I called customer service and asked if they price match and I was told yes. I asked how do I get the difference I was told after my order was placed print out a copy of the website and as long as it is a legit website the items were not on sale to fax them the printed pages of the items and as long as they were the same exact item I would get the difference. well I was waiting for the difference to be applied back to my credit card for appox $132.00 and did not see anyhing yet and on 7/8/06 I got a letter saying that they cannot price match because there was no physical store to purchased the stuff off the street and it was only a website. Well called up monday morning 7/10/06 and started raising he*l telling them I was never told that I was just told if I found it cheaper on a legit website they would match the price customer service told me there was nothing they can do because the letter was from corporate.I called corporate and got bounced around there and decided to call customer service again.I spoke to a C/S rep that I spoke the on 7/7/06 and she said she was sorry and because the letter was from corporate she cannot override the letter. Well I told them I am called my credit card company and disputing the amount she said the best she can do for me was give me a $50 gift card and I accepted that but when doing business with anybody with price matching make sure you get all the specs before doing anything.

This review was modified by 1mobilman on July 11 2006 11:27:29 PM

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