1/5

posted Jun-10-2013

I bought an elliptical, had it delivered to my home and paid extra for assembly. I used it for 10 minutes and the leg started falling off. Apparently they forgot a couple pieces!

Sears will not come back to fix what was assembled incorrectly. The guys assembling it did not mention they did not have all the parts. Apparently I have to either call Nordic Track and hope they will send me parts or return it to Sears minus the non refundable delivery fee that paid the people who broke it in the first place.

Their customer service is horrible. Valerie hung up on me. Abel (online) said that I would have to contact the store and his department is only for online support. The 100 or so we saved instead of buying it elsewhere we will now pay triple that to return it and get something that actually works.

This review was modified by ....badsears... on June 10 2013 09:28:07 PM

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