Computer Hardware & Software
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"I use xByte for refurbished server purchases, especially models that Dell no longer directly sells. The one component that's had an issue has been with the power supplies after 90 - 180 days, but with those replaced everything works as good as new."
"First found this site on ebay looking for a cheap NIC to test with. The product arrived works very well and the shipping and service was excellent. I would recommend this site to anyone. The product finder works well and match's up with the dell specifications for what is compatible.Have already purchased from them again and will continue to."
"I have been doing business with xByte (formerly This Old Store) for many years - almost a decade now? I used them for hardware when we needed to provision systems in a hurry, I used them when I needed to get spare parts, I used them when I needed to get Dell items which I couldn't get from Dell directly due to shipping processing and lead times even when my previous company was owned by Dell. Their prices have always been very competitive and I am a big fan of the company. I purchased another six servers this past month from them. I have purchased hundreds of servers from them over the years and any small problems have always been handled in the most professional way possible. They go above and beyond to help make it right in every situation without any argument or fuss. This focus on customer service and excellence in everything they do is what makes them different than every other Dell hardware reseller/vendor in existence.Robert BoyleCEOiTellus Holdings, Inc."
"These guys are excellent!I recently ordered a DVD Rom drive for a Dell server so that I could update/rebuild the server. I needed the product ASAP but unfortunately UPS delivered the item to some other location. UPS instructed me to contact the vendor to open a trace on my package.This is what makes xByte Technologies worth your business. I emailed them on Sunday with all of my tracking information and explained the problem. While the UPS trace is still ongoing, I received a replacement drive from xByte today via Fed-Ex. I didn't ask them to do this, but they pro-actively took it upon themselves to make sure that I was taken care of.This type of customer service and quick response is exactly what your business should look for from a vendor. These guys have definiely earned my repeat business.I would highly recommend you giving them a shot the next time you are in need of hardware/servers for your business.Well done xByte Technologies.Sincerely,George PetersLYNX Technologies, LLC"
"These guys are awesome. Also fast and helpful and they ship on time. I had a couple of bad drives (new) once and they replaced them overnight. I have dealt with xByte for about 6 years and they are the only company we use for server equipment now. there prices and service are 1st class."
"Excellent service and communications. Recently submitted an RMA for a failed drive and a replacement was shipped out to me in under 3 hours. With a return label included in box made return very painless. Zack was a big help in getting this done fast. We will be doing business with xByte in the future."
"We were looking for 2 ‘PERC 4/DC’ cards. xByte prices were competitive and there was history with them when they were This Old Store. We order the cards on Friday, and had them shipped the next business day. They arrived Monday morning as expected. Upon installation one of the cards was defective. I did some rudimentary debugging to try and resolve the issue with no success. I called xByte and spoke with Claudia who directed me to their RMA page on their site and forwarded me to Zack's voicemail. Claudia instructed me to fill out the form even if I left a message for Zack. I did just that. Within 20 minutes, after filling out the form, I had an email from Zack confirming the replacement product was on its way. Wow! Really? I am not going to have to spend hours on the phone while a call center representative goes through their script refusing to skip any steps? You don't what a credit card number to secure the return of the defective part? Are you saying xByte trusts me? I am actually speaking to a home grown customer service and tech support? xByte has won me over.xByte stands behind the products they sell. They where prompt, courteous, and professional. I have never had such a positive experience, especially when dealing with RMAs, as I have with xByte. They will be the first place I goto anytime I need purchase any type of hardware for my servers. xByte’s selection, prices, and customer service should be enough to put them on top of your list as well."
"We found this company on the internet while searching for SAS Nearline Drives for a Dell server about to go live in a few days. We had ordered the drives through Dell, but the shipping date kept getting pushed back farther and farther. We ordered the drives and they came through where Dell couldn't. Server went live without a hitch, thanks to these guys!"
"I did business with them when they were called This Old Store. They just recently changed the name to xByte Tech.We have ordered from them maybe a dozen times and it worked out very well every time. We typically buy replacemnt servers for customers and parts for older servers. Their tech support has been great with help making sure the parts matched the system we were working on.On one occasion, we received a hard drive with some bad sectors. One phone call and we had the replacement part the next day. No grief over paperwork or billing.Their sales people have been great. Sometimes our customers are not sure which route to go and we have had to request multiple variations on a quote. There has never been the slightest indication that this might be inconvenient.They are unquestionably our preferred vendor for this type of product.Dale K. Howe, PhDLansing, MI"
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